Nathaly Hernandez
San Jose,CA
Summary
Proven Operation Manager with a track record of enhancing operational efficiency and team performance at Jet Blue. Excelled in customer service, boosting sales at Furniture For Less through exceptional relationship-building. Skilled in operations management and team leadership, achieving top performer status by consistently surpassing goals.
Overview
10
10
years of professional experience
Work History
Operation Manager
Jet Blue
San Jose, CA
03.2022 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Sales Agent, Customer Service
Furniture For Less
Woodbridge, VA
02.2014 - 02.2016
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of [Type] products or services to promote sales.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
No Degree - English As A Second Language (ESL)
Foothill College
Los Altos, CA02.2022
High School Diploma -
Colegio De Bachilleres Del Estado De BC
San Felipe Mexico07.2002
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Process Improvement
- Conflict Mediation
- Warehouse Operations
Languages
Spanish
Native or Bilingual
Timeline
Operation Manager
Jet Blue
03.2022 - 04.2024
Sales Agent, Customer Service
Furniture For Less
02.2014 - 02.2016
No Degree - English As A Second Language (ESL)
Foothill College
High School Diploma -
Colegio De Bachilleres Del Estado De BC