Nathaly Holt
Experienced Administrative Assistant & Customer Service Lead
La Verne,CA
Summary
Dynamic administrative assistant and customer service lead experienced in managing customer service challenges at N&G Media. Adept at prioritizing tasks and delivering solutions that elevate customer satisfaction and streamline team operations. Committed to accuracy and detail in all aspects of project execution.
Overview
11
11
years of professional experience
Work History
Part-time Virtual Administrative Assistant
N&G Media
Montreal, Canada
02.2020 - Current
- Demonstrated strong organization, prioritization, and time-management skills in fast-paced environments.
- Managed diverse simultaneous tasks while consistently meeting deadlines and ensuring follow-through.
- Utilized Google Suite and email communication to streamline task execution and enhance workflow.
- Collaborated with senior staff to complete tasks, ensuring alignment with project goals.
- Provided exceptional attention to detail in document editing and correspondence with important contacts.
- Engaged in virtual teamwork using email, instant messaging, and video conferencing tools.
- Supported team initiatives by embracing challenges and promoting a positive work environment.
- Displayed willingness to learn new technologies and adapt to changing requirements.
Clerical Assistant
City of La Verne Community Services
La Verne, USA
11.2018 - 11.2019
- Answered phone calls and e-mails to provide prompt and efficient customer service to community members
- Assisted customers with registration for recreational classes and excursions
- Processed invoices, claims, and refunds for community services, ensuring timely resolution
- Maintained accurate records of rental packets and payment transactions
- Kept records and typed up certificates of liability insurance for rentals of parks and recreations events
- Passport agent (helped customers process their passport applications)
Part-time Administrative Assistant
Holistic Healing Heart Center
Burbank, USA
05.2017 - 07.2018
- Answered high volume of phone calls, scheduled appointments, and updated patient records in EHR after each doctor's visit.
- Assisted patients with registration and check-in for appointments, and verified their insurance benefits.
- Adapted to new EHR programs and conducted blood pressure and glucose level checks during staffing shortages.
- Converted physical documents into digital files, enhancing record-keeping efficiency.
Part-time Administrative Assistant
Wholistic Chiropractic Center
Burbank, USA
10.2014 - 10.2016
- Charged patients, sold supplements, tracked inventory, scheduled appointments, cleaned exam rooms, and refilled supplies to ensure smooth daily operations.
- Executed data entry in Office Allay/Practice Mate for patient registration, progress notes, and new patient packet distribution to enhance patient onboarding.
- Used Medisoft to enter patient data and keep track of cash and insurance payments of patients and personal injury cases
- Maintained accurate electronic and manual records to facilitate effective data management and support office functionality.
Education
Bachelor of Arts - Human Development
PACIFIC OAKS COLLEGE
Pasadena, CA05.2008
Skills
- Administrative support
- Invoice processing
- Document management
- Excel spreadsheet management
- Google Workspace proficiency
- Customer service/relations
- Virtual communication
- Task prioritization
- Team collaboration
- Attention to detail
- Record-keeping accuracy
- Problem-solving
- Analytical thinking
- Able to learn new software quickly
- Bilingual in speaking, reading and writing (Spanish & English)
- Webinar support
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Part-time Virtual Administrative Assistant
N&G Media
02.2020 - Current
Clerical Assistant
City of La Verne Community Services
11.2018 - 11.2019
Part-time Administrative Assistant
Holistic Healing Heart Center
05.2017 - 07.2018
Part-time Administrative Assistant
Wholistic Chiropractic Center
10.2014 - 10.2016
Bachelor of Arts - Human Development
PACIFIC OAKS COLLEGE