Nathaly Mendoza
Summary
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specializes in strategic planning, process optimization, and team leadership. Excels in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
2
2
years of professional experience
Work History
Operations Manager / Club Mentor
Valley Fitness
Visalia, California
07.2025 - Current
- Oversee daily club operations and ensure facility standards, policies, and procedures are followed.
- Oversaw daily operations of the gym, ensuring a well-functioning environment. to maintain smooth gym functioning.
- Lead, schedule, and support front desk staff while addressing staffing, attendance, and operational needs.
- Managed employee schedules for optimal shift coverage, accommodating availability and time-off requests.
- Manage payroll-related processes by reviewing employee timecards, correcting punches, and ensuring accurate hours.
- Train and mentor team members on customer service, memberships, sales, safety, and facility procedures.
- Monitored member experience and resolved concerns, ensuring accurate documentation of member interactions and operational processes.
- Supported membership sales and retention efforts, contributing to achievement of daily club goals.
- Coordinate cleaning, equipment, supplies, and facility maintenance to maintain a safe and organized environment.
Front Desk Associate
Valley Fitness
Visalia, California
11.2024 - 07.2025
- Managed front desk operations, including membership inquiries and account updates.
- Conducted facility tours for new members, highlighting key amenities and services.
- Greeted and assisted members with inquiries and check-ins.
- Managed front desk operations and maintained a welcoming environment.
- Processed membership registrations and payments efficiently.
Education
Bachelor of Science - Health Sciences
California State University, East Bay
Hayward, CA05-2023
Volunteer Experience
- Public Health Research, CSUEB, 08/01/22, 12/31/22, Developed research for an OP-ED on food insecurity among college students as part of a team.
- Panhellenic VP of Recruitment, Alpha Phi, CSUEB, 10/01/23, 12/31/23, Consulted and collaborated with a national Panhellenic organization to implement new policies.
- Panhellenic Event and Fundraising Planning, Alpha Phi, CSUEB, 08/01/22, 12/31/23, Oversaw and coordinated fundraising events that raised over $10,000 for the Women's Heart Health Foundation., Led event planning for more than 200 people.
Timeline
Operations Manager / Club Mentor
Valley Fitness
07.2025 - Current
Front Desk Associate
Valley Fitness
11.2024 - 07.2025
Bachelor of Science - Health Sciences
California State University, East Bay