Nathaly Morales Miranda
Irving,TX
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration
DFW Airport, TX
12.2019 - Current
- Keep potential threats from reaching the aircraft by identifying these objects in bags and on passengers. Utilize a multitude of evolving screening machinery and technology to assist in the detecting of said threats and objects.
- I have operated intermittently as acting leadership (LTSO/STSO) resolving any and all alarms for resolution.
- Execute screening procedures such as bag checks and pat-downs. Effectively communicate and demonstrate these procedures with clarity to the passenger to ensure he/she comprehends what exactly is going to ensue.
- Perform proper lifting and handling techniques with all objects to guarantee passenger and employee safety.
- Created daily schedules and rotations for the checkpoint and took initiative to ensure that they were timely and being followed precisely.
- Made sure manpower was being allocated to the most needed areas during predicted peak hours and rushes.
- Maintain environmental and situational awareness to successfully control the terminal's entry and exit points.
- In some instances I have initiated the processes of incident, information, investigative, and data reports.
- Assist passengers with excellent customer service skills to answer any questions and uplift the TSA brand.
- I have recorded, logged, and communicated checkpoint data to the Coordination Center.
- Explained policies without revealing Sensitive Security Information to passengers.
- Maintained currency and certifications of all TSA screening machinery.
- I have briefed and gave suggestions to first and second line management officials in regards to checkpoint efficiency and potential breach/safety preventive measures.
- Make effective and efficient decisions in pressuring situations that consists of a noisy, distracting, and draining atmosphere. Learn to maintain positive control and focus in said environment to ultimately provide proficiency in detecting threats.
- Palliate existing and potential security risks by utilizing and further enhancing ones' critical thinking skills.
- Memorize and apply knowledge of all applicable standard operating procedures whilst demonstrating responsible and dependable behavior. Adapt to unexpected drawbacks and an ever-changing policy swiftly and effectively.
- Administer security screening procedures in accordance with TSA objectives and directives.
- Prepare and aid with the investigations of incidents and all other necessary documentation.
- React quickly and effectively to breaches and potential dangers of the security checkpoint. Learn from and try to prevent these incidents from occurring in the future.
- Brief and train coworkers on updating policies and procedures. Ensure that an acute sense of comprehension is illustrated throughout the team.
- Identified as a consistent top performer who demonstrates excellent tactical and critical thinking skills, thus being awarded Certificates of Achievement for National Model Officer Recognition.
- Coach and mentor new officers supporting certification, as well as officers that are returning to duty, leads or supervisors, ensuring recertification, equipment proficiency and reinforcing SOP compliance and promoting teamwork, critical thinking, and operational excellence.
- Field Evaluation Team (FET): Conducted covert security tests; identified systemic gaps and delivered actionable recommendations to TSS-E and FSD leadership. Supported scenario planning from TSA HQ to improve threat response readiness.
- TACT Team: Delivered on-the-spot training, covert drills, and threat-recognition refreshers; maintained inventory of threat items; produced monthly data reports for senior leadership.
Coordination Center Assistant
Transportation Security Administration
DFW Airport, TX
10.2024 - Current
- Enter, track, and verify data; prepare routine reports for leadership.
- Maintain communication with TSA HQ/airport operations to support coordination.
- Manage employee notification processes and supervisor contact lists.
- Review emergency calls and incident information per local and TSOC procedures.
- Collect and assess incident/threat data to identify basic risk indicators.
- Determine event significance and relay information to appropriate personnel.
- Improved accuracy and completeness of incident reports by ensuring full TSOC compliance.
- Streamlined notification processes, reducing response delays.
Customer Service Agent
Envoy Air
Irving, TX
10.2016 - 07.2018
- Utilize reservation/ticketing software to book and rebook itineraries.
- Issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner.
- Clean and service cabin interiors with equipment and supplies by reaching, bending and twisting in confined spaces.
- Hand clean the interior of aircraft including meal trays, lavatories, overhead storage bins and buffets.
- Maintained clearance from Customs and Border Protection in order to access DFW Airport security doors.
- Handling and tagging checked bags.
- Handle the Check-in process at the gates and/or kiosks and ticket Counter.
- Provide Operational Support by communicating with the operations tower to maintain the flights incoming, deplaning, boarding and departing flight were done in a timely manner.
- Collaborating with ramp employees to receive aircrafts.
- Loading and unloading passengers from the aircraft.
- Prepping and securing the aircrafts for the next flights which include domestic and international flights.
- Maintained clearance from CBP in order to access DFW Airport security doors.
Timeline
Coordination Center Assistant
Transportation Security Administration
10.2024 - Current
Transportation Security Officer
Transportation Security Administration
12.2019 - Current
Customer Service Agent
Envoy Air
10.2016 - 07.2018