Nathaly Morocho

• Earned "Partner of the Quarter" award for demonstrating a strong work ethic, taking the initiative to master specialized crafting standards, and actively seeking feedback to continuosly improve team operations.
• Prepared high-quality beverages following strict corporate recipes and quality standards.
• Maintained cleanliness and organization of workspace, ensuring compliance with health and safety standards.
• Engaged with customers, providing excellent service and addressing inquiries effectively.
• Operated espresso machines and other equipment, troubleshooting issues as needed for optimal performance.
• Assisted in training new baristas on beverage preparation techniques and customer service standards.

• Provided exceptional customer service while taking orders and processing payments efficiently.
• Operated kitchen equipment to prepare food items according to quality and safety standards.
• Maintained cleanliness of dining area, ensuring compliance with health regulations.
• Collaborated with team members to maximize productivity during peak hours.
• Accurately operated cash register to process customer payments.

Advanced Regents Diploma Recipient

Academy of Hospitality and Tourism (CTE Program)

• Practiced customer service, guest relations, handling customer complaints and professionalism.
• Developed teamwork, time management, workplace communication, and understanding health and safety compliance.