Nathaly Tineo Neris
Little Ferry
Summary
Customer-focused and detail-oriented professional with experience in financial transactions, hospitality operations, and retail sales. Proven ability to manage high-volume interactions, handle cash with accuracy, and identify customer needs to recommend appropriate products and services.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Front Office Agent
SoJo Spa Club
Edgewater
03.2025 - Current
- Manage high-volume guest check-ins, check-outs, and reservations with accuracy and efficiency
- Process daily financial transactions including cash, credit, and digital payments
- Support hotel operations by coordinating bookings, guest services, and issue resolution
- Build strong guest relationships by identifying needs and recommending services and upgrades
- Handle customer concerns professionally, ensuring satisfaction and retention
- Maintain confidentiality and accuracy when handling sensitive guest and payment information
Sales Associate
Steven Madden
Paramus
11.2024 - 08.2025
- Delivered personalized customer service to drive sales and enhance customer experience
- Processed transactions accurately while maintaining cash accountability
- Recommended products based on customer needs, increasing upselling opportunities
- Maintained store presentation and assisted with inventory organization
Lead Cashier
CHAMPS
Paramus
08.2020 - 10.2021
- Supervised front-end operations and ensured accuracy in cash handling procedures
- Trained team members on POS systems and customer service standards
- Managed high transaction volumes efficiently while maintaining attention to detail
- Contributed to store sales goals through strong customer engagement
Education
Esthetician License - Esthetician Program
Parisian Beauty Academy
Hackensack, NJ 10.2023 - 07.2024
Ridgefield Park Jr.-Sr. Highschool
Ridgefield Park, NJSkills
- Customer Service & Relationship Building
- Cash Handling & Transaction Processing
- Sales & Cross-Selling
- Attention to Detail & Accuracy
- Problem Resolution
- Multitasking in Fast-Paced Environments
- Communication & Team Collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Front Office Agent
SoJo Spa Club
03.2025 - Current
Sales Associate
Steven Madden
11.2024 - 08.2025
Esthetician License - Esthetician Program
Parisian Beauty Academy
10.2023 - 07.2024
Lead Cashier
CHAMPS
08.2020 - 10.2021
Ridgefield Park Jr.-Sr. Highschool