Nathan Anthony

Teller

MIDFLORIDA Credit Union

03.2022 - Current

Maintained member relationships by answering phone within three rings or less, anticipating needs, diagnosing problems based on member description, providing swift customer service or escalating issues as necessary.
Provided remarkable customer service to members, maintaining a survey score of 95% or higher for most quarters.
Managed Branch Supply Order, ensuring critical items, such as transaction slips and pens, were available as well as specialized items, such as business cards. Identified items that depleted most quickly and ensured they were ordered routinely. Reduced costs by ordering commonly used items in bulk.
Aided transaction efficiency by altering DNA system settings to prevent attempts to connect to teller cash machine while machine needed maintenance, which was resulting in errors and unnecessary delays.
Improved repetitive processes, such as using Open Office software to print labels for teller work instead of writing labels by hand.
Restored functionality to unresponsive workstation after a power outage by power cycling device.
Troubleshot various common issues such as printer jams, scanner jams, and minor network connection issues.
Aided installation of new PC by using spare Displayport to VGA adapter to connect the new machine to the branch's older displays.
Learned details of Coin Machine, including changing bags, preparing coin sells, and completing end of day Coin balancing.
Aided co-worker’s efficiency by utilizing Windows Display Scale settings to make applications more accessible for them.
Aided branch check handling accuracy by identifying unusual stamped business endorsements that lacked necessary information.
Contributed to the security of member information by shredding all written member information as promptly as possible and verifying shred destruction by vendor.