NATHAN BETTHAUSER
East Troy,WI
Summary
Experienced Field Service Manager adept in leading technical teams and managing service operations at Liberty Systems. Skilled in cultivating client relationships and optimizing staff performance. Proven track record of streamlining service processes and implementing preventive maintenance strategies to enhance customer satisfaction. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FIELD SERVICE MANAGER
LIBERTY SYSTEMS
Waukesha, WI
10.2015 - Current
- Utilized strong problem-solving skills to quickly resolve customer complaints or disputes
- Mentored and trained technicians on various technical issues related to the repair of customer equipment
- Coordinated with vendors and suppliers to procure necessary parts for repairs in a timely manner
- Collaborated closely with sales teams on marketing campaigns targeting existing customers
- Provided technical support remotely via phone or email when needed by customers or technicians
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Implemented revenue strategies through statistical analysis.
ASSISTANT MANAGER
BREW AND GROW
Waukesha
05.2015 - 10.2015
- Managed employees, inventory, and customer relations as an Assistant Manager. Duties included recording inventory, placing orders, and stocking new items.
Education
ELECTRICAL SCIENCE AND TECHNOLOGY -
WCTC
01.2026
Skills
- Staff Management
- Clerical Support
- Meeting Support
- Client Relationships
- Service Operations Management
- Tool and Equipment Maintenance
- Creating Estimates
- Employee Scheduling
- Predictive and Preventive Maintenance
- Testing Devices
- Technical Team Leadership
Certification
Capital Equipment Forklift Training
Personal Information
Title: FIELD SERVICE MANAGER
Timeline
FIELD SERVICE MANAGER
LIBERTY SYSTEMS
10.2015 - Current
ASSISTANT MANAGER
BREW AND GROW
05.2015 - 10.2015
Capital Equipment Forklift Training
ELECTRICAL SCIENCE AND TECHNOLOGY -
WCTC
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