Nathan Bouchard
Jacksonville
Summary
Dynamic professional with a strong work ethic and a positive attitude, experienced in customer service at Publix. Proven track record in enhancing product quality and customer satisfaction through effective stock rotation and active listening. Skilled in technical support and network optimization, ensuring seamless operations and client trust. Proficient in ordering and inventory management. Training new associates and running the department when managers are absent.
Overview
13
13
years of professional experience
Work History
Produce Clerk
Publix
10.2020 - Current
IT Technician
Barrister Global Services
01.2021 - 01.2025
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
Lawn Care Business Owner
Lawns by Nathan
03.2012 - 05.2021
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
- Trained and motivated employees to perform daily business functions.
- Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
- Optimized routes and schedules for efficient completion of jobs within designated timeframes while reducing fuel costs associated with transportation between sites.
- Consulted with customers to assess needs and propose optimal solutions.
- Expanded clientele by effectively marketing the business through various channels such as social media, local advertising, and word-of-mouth referrals.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained gardening tools by replacing blades and fluids.
Metal Fabricator
Fenetex
06.2019 - 04.2021
- Accurately interpreted blueprints and technical drawings to fabricate high-quality metal products according to specified dimensions.
- Maintained a safe working environment by enforcing strict safety protocols and conducting regular equipment inspections.
- Performed routine maintenance on fabrication equipment, prolonging the life of machinery and preventing costly repairs or downtime.
- Achieved consistent adherence to project deadlines through effective prioritization of tasks in a high-pressure work environment.
- Supported quality assurance efforts by performing thorough inspections of completed metalwork, identifying any defects or inconsistencies before delivery to clients.
- Delivered customer satisfaction through close attention to detail when producing custom metal parts based on specific client requests.
- Increased overall productivity by training new team members on metal fabrication techniques and best practices.
- Adhered strictly to industry regulations and safety standards, maintaining a clean work environment free of hazards.
- Utilized various metalworking tools such as shears, press brakes, plasma cutters, and punches to produce precise cuts and bends in sheet metals.
- Participated actively in cross-functional teams to improve overall company performance and collaborative efforts.
- Improved precision in metal cutting by calibrating machinery for optimal performance.
- Led team in high-pressure environments, ensuring timely delivery of all projects.
- Maintained high standards of craftsmanship, ensuring all fabrications met aesthetic and functional requirements.
- Developed recycling program for scrap metal, promoting environmental sustainability.
- Trained new fabricators in use of machinery and safety equipment, fostering culture of safety and efficiency.
Produce Clerk
Publix
05.2014 - 04.2019
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Reduced incidence of out-of-stock items by closely monitoring inventory levels and adjusting orders accordingly.
- Educated new staff on proper handling and presentation techniques for various types of produce.
- Played key role in seasonal rearrangements of produce section, enhancing shopping experience and promoting new products.
Customer Service Representative
Publix
07.2012 - 05.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma - Automotive Technology
Frank H Peterson Academies of Technology
Jacksonville Fl07.2014
Skills
- Strong work ethic
- Customer service
- Positive attitude
- Stock rotation
Timeline
IT Technician
Barrister Global Services
01.2021 - 01.2025
Produce Clerk
Publix
10.2020 - Current
Metal Fabricator
Fenetex
06.2019 - 04.2021
Produce Clerk
Publix
05.2014 - 04.2019
Customer Service Representative
Publix
07.2012 - 05.2014
Lawn Care Business Owner
Lawns by Nathan
03.2012 - 05.2021
High School Diploma - Automotive Technology
Frank H Peterson Academies of Technology
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