Nathan Brito
Malden,MA
Summary
Marketing professional with reputation for consistently delivering impactful marketing strategies and campaigns. Recognized for collaborative approach and achieving results through effective teamwork and adaptability. Skilled in digital marketing, brand management, and strategic planning with focus on meeting organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing Manager
Euphoria Talent Agency
04.2022 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
Barber
Upper Echelon
08.2024 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Consulted with clients to assess personal style preferences and unique needs.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Stayed up-to-date with current trends in men''s grooming by participating in industry events, conferences, and training sessions.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
Customer Service Representative
Nirvana
04.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Key Holder Leader
Journeys Shoe Store
11.2018 - 02.2023
- Improved customer service by projecting friendly and knowledgeable attitude.
- Boosted customer satisfaction through exceptional service, attentive listening, and efficient problem resolution.
- Participated in weekly meetings with management to review progress toward goals, discuss challenges faced by the team, and strategize solutions for future success.
- Provided consistent feedback to staff members on their performance, facilitating opportunities for growth and improvement as needed.
- Led a team of sales associates to consistently meet or exceed sales targets and optimize store profits.
- Analyzed sales data regularly to identify trends or patterns that could inform future decision-making regarding inventory selection or pricing adjustments.
- Handled escalated customer inquiries or complaints promptly, demonstrating empathy while seeking fair resolutions that satisfied both parties involved.
- Maintained open lines of communication with both staff and management, fostering a team-oriented atmosphere that encouraged collaboration and mutual support.
- Streamlined inventory management processes, ensuring accurate tracking of stock levels and timely replenishment of merchandise.
- Enhanced store performance by implementing effective merchandising strategies and optimizing product displays.
Education
Barber Licenses - Barber
New England Hair Academy
MaldenHigh School Diploma -
Cambridge Rindge And Latin
Cambridge, MASkills
- Brand management
- Digital marketing
- Customer relationship management
- Problem solving
- Effective communication
- Team leadership
- Creative direction
- Budgeting and allocation
- SEO
Certification
- Sanitation Certification – Barbicide.
- Barber Operator License - Massachusets Board of Cosmetology and Barbering.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Barber
Upper Echelon
08.2024 - Current
Marketing Manager
Euphoria Talent Agency
04.2022 - Current
Customer Service Representative
Nirvana
04.2022 - 10.2024
Key Holder Leader
Journeys Shoe Store
11.2018 - 02.2023
Barber Licenses - Barber
New England Hair Academy
High School Diploma -
Cambridge Rindge And Latin
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