Nathan Carnahan
Aurora,CO
Summary
Proven Technical Support Engineer with a track record of troubleshooting and resolving complex technical issues, demonstrated during my tenure at SAF North America. Adept at leveraging my problem-solving abilities and moderate computer skills to enhance operational efficiency. Quickly ascended from a temp role to Assistant Manager at Denver Transit Construction Group, showcasing my rapid learning capability and innovative thinking.
Overview
14
14
years of professional experience
Work History
Technical Support Engineer
SAF North America
Aurora, CO
01.2016 - Current
- Configure and troubleshoot point-to-point microwave links
- Install microwave equipment on a limited basis
- Project scheduling
- Helped train new employees in the Technical Support Engineer role
- Assist employees with hardware and software questions and issues
- Do routine new computer set ups
- Basic network troubleshooting
- Configure and troubleshoot IoT equipment such as sensors
- Sales engineering
- Quoting services
Technical Service Specialist
IQMS
Aurora, CO
06.2012 - 06.2016
- Troubleshoot and fix computer hardware issues
- Troubleshoot and fix many levels of computer software issues
- Assist employees with Microsoft Office questions and issues
- Do routine new computer set ups
- Basic network troubleshooting
- VoIP phone set up and deactivation
- Daily file processing including running reports from different applications
- Performing system support for collection software called Impact
- PBX and Dialer control
- Created Standard Operating Procedures to cover all of my regular duties
- Created collection letters from scratch meeting all state regulations
Assistant Manager - Traffic Control
Denver Transit Construction Group
Lakewood, CO
01.2011 - 01.2012
- Verify that invoices from vendors are correct before submitting to Accounts Payable
- Enter time cards into the computer system daily for multiple departments
- Fill out Daily Closure Schedule for street closures
- Prepare inspections for review by Traffic Control Manager and Document Control
- Organize building plan books after signed by engineer
- Assist in light technical work due to IT department being out of state
- Moved from data entry temp to Traffic Control Assistant Manager in 5 months
Education
Master of Science - Data Analytics
Colorado State University - Global
Aurora02-2026
Certification in Business Analytics -
University of Phoenix
02.2025
Bachelor of Information Technology -
American InterContinental University
Hoffman Estates, IL01.2012
Associate of Applied Science - Surgical Technology
Cambridge College
Aurora, CO01.2010
Skills
- Microsoft Office
- Problem solver
- Moderate computer skills
- Quick learner
- Out of the box thinker
- Hardware upgrades
- Remote diagnostics
References
Upon request
Timeline
Technical Support Engineer
SAF North America
01.2016 - Current
Technical Service Specialist
IQMS
06.2012 - 06.2016
Assistant Manager - Traffic Control
Denver Transit Construction Group
01.2011 - 01.2012
Master of Science - Data Analytics
Colorado State University - Global
Certification in Business Analytics -
University of Phoenix
Bachelor of Information Technology -
American InterContinental University
Associate of Applied Science - Surgical Technology
Cambridge College
Similar Profiles
Evija GosseEvija Gosse
Director of Regional Sales and Business Development of IoT at SAF North America LLCDirector of Regional Sales and Business Development of IoT at SAF North America LLC
Naftale HirdNaftale Hird
Investments Compliance Manager at QBE North America, Investments Compliance North AmericaInvestments Compliance Manager at QBE North America, Investments Compliance North America
Caleb HernandezCaleb Hernandez
Service Advisor at Nissan North America, Inc.Service Advisor at Nissan North America, Inc.