Nathan Castorena
Santa Fe,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Team player knows how to deal with alot customers can multi task etc.
Overview
3
3
years of professional experience
Work History
Logistics Associate
Harbor Freight
Santa Fe, NM
02.2024 - 11.2024
- Accurately recorded and tracked inventory levels in warehouse management system.
- Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.
- Assisted in developing new methods for transporting products across different modes of transport.
- Helped customers find what they needed at stores and where find them.
- Packed boxes and stock using organizational guidelines.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items.
- Used scanners to track parcel information, condition or receipt.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Donation Attendant
Goodwill
Litchfield Park, AZ
10.2023 - 02.2024
- Greeted and welcomed donors at the donation center to process donations in a timely manner.
- Assisted donors with filling out donation forms accurately.
- Managed incoming calls from potential donors, addressing their questions and concerns promptly.
- Organized and filed paperwork related to donations received.
- Collaborated with other staff members to ensure that all donations were processed efficiently and accurately.
- Attended meetings with other staff members regarding updates on donation activity to provide a better customer experience.
- Maintained clean, orderly appearance of donation area.
- Separated, sorted and stacked items in donation trailer for efficient flow of goods into stores.
- Logged daily donations and issued tax receipts to donors.
- Presorted and labeled donations to prevent delays in stocking merchandise in stores.
- Locked doors, shut lights and turned on alarm system, adhering to store closing procedures.
Call Center Sales Representative
Full Beauty
El Paso, TX
02.2022 - 07.2022
- Answered incoming calls from customers, providing prompt and accurate information.
- Provided product recommendations based on customer needs.
- Made outbound sales calls to potential customers to promote products and services.
- Processed orders for customers over the phone.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
- Utilized a computer system to track customer accounts and update order information.
- Developed strong relationships with repeat customers through consistent follow-up communication.
- Participated in team meetings to discuss strategies for improving customer service experience.
- Responded promptly to emails sent by customers seeking support or assistance.
- Followed up on sales leads through outbound calling.
Education
High School Diploma -
Santa Teresa High School
Santa Teresa, NM05-2020
Skills
- Logistics Analysis
- Hazardous Materials Handling
- Documentation Management
- Freight Forwarding
- Call Handling
- Stress Tolerance
- Customer Service
- Sales Pitches
- Relationship Building
- Strategic Thinking
- Accountability
- Mental Focus
- Teamwork and Communication
- Strength Improvements
Languages
Spanish
Limited
English
Professional
Timeline
Logistics Associate
Harbor Freight
02.2024 - 11.2024
Donation Attendant
Goodwill
10.2023 - 02.2024
Call Center Sales Representative
Full Beauty
02.2022 - 07.2022
High School Diploma -
Santa Teresa High School