Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Nathan Christian

Los Angeles,CA

Summary

Technology-inclined professional with strong troubleshooting capabilities and a customer-oriented attitude. Highly motivated, hardworking, entry-level cybersecurity professional with over 6 years of experience in the IT sector. Proficient in running vulnerability scans, risk assessment, and mitigation and in various industry-standard tools, such as Splunk, Metasploit, PowerShell, and Linux command line.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Support Technician

Scribbles Software
07.2017 - 11.2023
  • Resolved customer support issues relating to the retrieval of vital student records
  • Ensured the successful delivery of electronic transcripts from high schools to post secondary institutions.
  • Streamlined troubleshooting processes for quicker resolution times and increased customer satisfaction.
  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
  • Collaborated with team members to increase overall productivity and deliver exceptional support service.
  • Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.

Education

Pasadena City College
Pasadena, CA

Certification -

California Institute of Technology
06.2024

HS Diploma -

Dowling Catholic High School
Des Moines, IA
05.2014

Skills

  • Linux Command Line
  • Technical Support
  • Customer Communication and Empathy
  • Metasploit
  • Powershell
  • Splunk
  • Vulnerability Assessment
  • Risk Assessment and Mitigation
  • Encryption and Data Protection

Certification

  • Cyber Security Fundamentals
  • Asset and Inventory Management
  • Network Systems
  • Programming with Python
  • System Administration
  • Offense - Red Team
  • Defense - Blue Team

References

Bridget Jones, (704) 779-4540, Previous Supervisor, Scribbles Software

Timeline

Customer Support Technician

Scribbles Software
07.2017 - 11.2023

Pasadena City College

Certification -

California Institute of Technology

HS Diploma -

Dowling Catholic High School
Nathan Christian