Nathan Costa
Romeo,MI
Summary
Detail-oriented and results-driven professional. Experienced in sales, technology solutions, and HVAC operations. Known for improving and building strong client relationships, streamlining processes, and achieving measurable results. Proficient in Microsoft Office Suite, QuickBooks, and CRM software, with a commitment to accuracy and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Executive
Visual Edge IT
Troy, Michigan, MI
02.2024 - 02.2025
- Created training materials for easy technology adoption by clients.
- Enhanced client satisfaction by providing tailored technology solutions to meet their specific needs.
- Optimized clients' IT budgets by identifying cost-saving opportunities without compromising quality or functionality.
- Served as a trusted advisor on complex projects by proactively identifying risks and offering viable mitigation strategies.
- Develop and produce proposals and quotes for presentation to clients.
- Serve as the subject-matter expert during customer interactions.
- Boosted client satisfaction by customizing technology solutions.
- Identified and implemented cost-saving strategies for clients.
- Advised customers on best practices regarding product usage or maintenance procedures.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
Sales Professional
Refloor
Farmington Hills, MI
09.2023 - 02.2024
- Serves customers by selling products and meeting customer needs.
- Maintained high customer satisfaction by promptly resolving complaints and providing customized solutions.
- Negotiated pricing contracts with clients for optimal profitability.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets, and other trade factors.
- Adjusts the content of sales presentations by studying the type of sales outlet or trade factor.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Recommends changes in products, services, and policies by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Prepared and delivered appropriate presentations on products and services.
- Contributes to team effort by accomplishing related results, as needed.
Operations Specialist
UWM
Pontiac, MI
09.2021 - 09.2023
- Enhanced customer satisfaction by improving operational efficiency and response times.
- Splitting and labeling new loan packages.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Ordering flood certifications, FHA case number assignments, and verifications of income.
- Reduced process lags and trained team members on best practices and protocols.
- State-specific disclosures and appraisal mail-outs.
- Social Security Number verifications.
- Indexing of loan conditions.
- Working with Microsoft Word, Excel, Outlook, Office 365, and Teams.
- Ordering and uploading 4506-T transcripts.
- Loan participant state and federal verification.
- Submissions summary report reviews.
- State and federal compliance condition reviews.
- Handling inbound and outbound calls from 3rd party vendors and clients.
- Entering data.
Warehouse Associate
Art Van Furniture
Warren, MI
06.2019 - 05.2020
- Handled truck unloading and readied outgoing shipments back to the corporate warehouse.
- Scanning and placing furniture items in designated customer pick up areas
- Creating inter store transfers per our stores and/or corporate warehouse with accuracy
- Assisting with furniture placement on the store's showroom sales floor
- Loading furniture purchases into customer's vehicles
- Creating an excellent customer service experience
HVAC Assistant
Burke Mechanical
Shelby Charter Township, MI
06.2016 - 06.2019
- Responsible for assisting in the daily operations of the HVAC/R service and preventative maintenance dept
- Assisting the resort engineering staff with various maintenance tasks including performing preventative maintenance on a variety of heating and cooling equipment based on a set schedule
- Organizing workspace, pick up and deliver parts required for department needs and light mechanical service, locating and repairing of refrigerant leaks, determine the cause/ repair of HVAC related equipment failure
- Conducting daily building tours to ensure all equipment is operating at peak performance
- Uphold OSHA and CFC guidelines at all times.
Education
High School Diploma -
Romeo High School
Romeo, MI05-2016
Skills
Technical Expertise:
- HVAC/R
- Preventive maintenance
- Troubleshooting
- OSHA compliance
- Commitment to precision
- Strong technical skills
Sales and Leadership:
- Customer Relationship Management
- Strategic Decision-Making
- Problem solving
- Fostering Team Collaboration
- Proficient in Prioritizing Tasks
- Optimistic professional attitude
- Strategic decision-making
- Commitment to Precision
- Budget management
- Assertive Communication Skills and Client Relationship Building
- Project Coordination
Software Proficiency:
- Microsoft Office Suite (Excel, Word, Outlook)
- QuickBooks
- Systematic Detail Management
- CRM software expertise
- Data analysis
Certification
Emerge:
- 8 Week Leadership Workshop
Timeline
Account Executive
Visual Edge IT
02.2024 - 02.2025
Sales Professional
Refloor
09.2023 - 02.2024
Operations Specialist
UWM
09.2021 - 09.2023
Warehouse Associate
Art Van Furniture
06.2019 - 05.2020
HVAC Assistant
Burke Mechanical
06.2016 - 06.2019
High School Diploma -
Romeo High School