
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results driven with a passion for growth and efficiency to meet company needs and increase service value.
Finance and Lending: Secure financing for customers by working with banks, credit unions, and manufacturer captive lenders.
Revenue Generation: Sell protection options such as extened warranties, GAP insurance, paint and fabric protection
Documentation: Prepare and process all loan, lease, and DMV paperwork accurately to ensure timely funding.
Compliance: Maintain strict compliance with federal, state, and local regulations regarding finance, privacy, and fair lending practices.
Customer Service: Explain financing options, lease structures, and protection products to customers.
Deal Structuring: Review and finalize vehicle deals with the sales team to ensure profitability and accuracy.
Relationship Management: Establish and maintain relationships with financial institutions.
Customer Engagement: Greet customers, listen to their needs, and guide them to suitable new or preowned vehicles.
Product Knowledge: Demonstrate vehicle features, technology feature benefits, and optional equipment to potential buyers.
Sales Process Management: Lead test drives, negotiate vehicle deals, and cordate trade-in evaluations.
Documentation: Prepare sales orders and assist with financing paperwork in compliance with dealership policies.
Follow Up: Utilize dealership customer relationship management (CRM) systems to follow up on leads and cultivate loyal clientele.
Sales Goals: Consistently meet or exceed monthly sales targets and performance standards set by management.
Consistently met and exceeded dealership sales and customer satisfaction goals.
GM Certified sales and finance specialist
Awarded by achieving above average sale goals, training requirements, and customer satisfaction.