Nathan Daniels
Lafayette,LA
Summary
Approachable and motivational, with natural ability to inspire and guide others toward achieving their goals. Demonstrates understanding of effective coaching methodologies and has strong foundation in communication and interpersonal skills. Committed to fostering growth and development, leading to meaningful and lasting impact.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Asset Protection Coach
Walmart
04.2021 - Current
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies
- Controlled reduction of loss inventory by protecting company assets by establishing clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
Assistant Manager
Lowes Home Improvment
10.2019 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Store Manager
Walmart
09.2013 - 10.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Backroom Inventory Supervisor
Walmart
07.2011 - 08.2013
- Provided ongoing support to sales associates, assisting with product inquiries or locating items in the backroom as needed.
- Collaborated with store management to develop plans for seasonal merchandise influxes and clearance sales events.
- Streamlined backroom processes for faster stock replenishment on sales floor, resulting in improved customer satisfaction.
- Improved overall store performance by actively participating in management meetings and contributing valuable input on backroom operations strategies.
Sales Associate
Walmart
03.2009 - 07.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Call Center Representative
Sitel
08.2007 - 02.2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Science - Educational Psychology
Mississippi State University
08-2007
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Coaching techniques
- Compliance management
- Safety oversight
Certification
- Wicklander Certified
- First Aid Certification
Timeline
Asset Protection Coach
Walmart
04.2021 - Current
Assistant Manager
Lowes Home Improvment
10.2019 - 03.2021
Assistant Store Manager
Walmart
09.2013 - 10.2019
Backroom Inventory Supervisor
Walmart
07.2011 - 08.2013
Sales Associate
Walmart
03.2009 - 07.2011
Call Center Representative
Sitel
08.2007 - 02.2009
Bachelor of Science - Educational Psychology
Mississippi State University
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