Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Operating Systems/Account Management/Imaging and Data Recovery
Timeline
Generic

NATHAN DEUSTER

Madison

Summary

A highly skilled and adaptable IT professional with over five years of experience in both hardware and software engineering. Adept at troubleshooting, providing network and software support, and delivering tailored technical solutions. Known for a customer-focused approach and expertise in analyzing system performance and security to enhance user experience. Currently expanding knowledge in cybersecurity through studies at a renowned institution. Seeking a dynamic and challenging role to further develop my technical expertise and drive professional growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Hardware, Software, and Networking Specialist

Madison Computer Works
01.2022 - 01.2025
  • Technical Support & Troubleshooting: Diagnosed and resolved hardware, software, and networking issues for individuals and businesses, both onsite and remotely. Researched and implemented effective solutions for technical problems.
  • System Configuration & Maintenance: Installed and configured operating systems, applications, and hardware. Maintained servers and systems during peak performance periods.
  • Customer Solutions: Provided tailored support services and sold computers, hardware, and software to meet customer needs. Ensured file operability during system transitions.
  • Security & Protocols: Assisted in developing and implementing system security protocols to safeguard data and systems.
  • User Account Management: Created user accounts and assigned permissions to ensure secure access control.
  • Reporting & Analysis: Generated reports to track system performance and analyze trends for ongoing improvements.
  • Training & Development: Completed training protocols and educated team members on software and hardware best practices. Served as a mentor for junior team members, providing guidance and support in their professional growth.
  • Implemented effective backup strategies, safeguarding critical data from loss or corruption.

General Manager/Assistant Manager/IT Repair Technician

UBREAKIFIX
01.2017 - 03.2022
  • Leadership & Team Development: Trained, guided, and mentored team members to enhance productivity, performance, and professional growth. Initiated programs to address individual strengths and areas for improvement.
  • Multi-Store Management: Oversaw operations for multiple locations, ensuring compliance, inventory accuracy, efficient opening/closing, and timely repairs.
  • Business Growth & Strategy: Spearheaded year-over-year business growth through strategic planning, operational improvements, and loyalty-building initiatives for employees and customers.
  • Budget & Financial Oversight: Managed budgets, set financial goals, and controlled expenses to ensure financial stability and organizational growth.
  • Customer Experience Excellence: Fostered strong customer relationships, handled escalated issues, and generated repeat business through outstanding service.
  • Recruiting & Training: Played an active role in hiring, training, and developing team members to align with company standards and industry best practices.
  • Technical Expertise: Conducted device repairs (hardware) and stayed up-to-date on emerging methods, sharing knowledge with the team.
  • Conference Leadership: Attended leadership events and shared insights to boost employee satisfaction and customer service.
  • Operational Efficiency: Implemented strategies to increase sales, resolve incidents efficiently, and improve overall profitability.

Education

Bachelors of Science - Cybersecurity

Herzing University
04.2027

High School Diploma -

Tomah High School
05.2016

Skills

  • Problem-solving and Adaptability
  • Organization and Time Management
  • Detail-Oriented
  • Analytical Ability
  • Network Security Management
  • Investigating Potential Vulnerabilities and Threats
  • Networking and System Administration
  • Software Testing and Development
  • Scripting and Programming Language
  • Maintaining System Security
  • VPN Management
  • System Configuration
  • IT Consultation
  • Hardware and Software Installation
  • Computer and Server Diagnostics
  • Operating Systems
  • Account Management
  • Imaging/Data Recovery

Accomplishments

  • Resolved product issue through consumer testing
  • Supervised team of 4+ staff members
  • Successfully maintained multiple IT storefronts in an management capacity and grew business connections

Certification

  • Certiport ITSPC-PYTHON.AJ1, 2025
  • (ISC)2 Certified Cloud Security Professional, 2025
  • ITIL Certification, 2025
  • CompTIA Security+, 2025
  • CompTIA Network+, 2024
  • Cisco Certified Network Associate, 2024
  • CompTIA A+ Hardware, 2024
  • Asurion Certified Data Technician, 2021
  • Asurion Certified Samsung-GSPN Technician, 2021
  • Asurion Certified Google Technician, 2021
  • Asurion Certified Apple (AST) Technician, 2021

Operating Systems/Account Management/Imaging and Data Recovery

Operating Systems:

1. Debian/Kali/Fedora Linux

2. Windows (7, 8, 10, 11, Server 2019)

3. Chrome OS

Account Management:

1. Entra/Azure AD

2. Windows Server Dashboard

3. Terminal/PowerShell

Imaging and Data Recovery:

1. Acronis True Image

2. Miray HDClone

3. Disk2VHD

4. DDRescue

Timeline

IT Hardware, Software, and Networking Specialist

Madison Computer Works
01.2022 - 01.2025

General Manager/Assistant Manager/IT Repair Technician

UBREAKIFIX
01.2017 - 03.2022

Bachelors of Science - Cybersecurity

Herzing University

High School Diploma -

Tomah High School

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