Nathan Dufour
Forest Lake
Summary
Driven professional with background in high-demand sales environment, looking to transition into new field. Developed strong expertise in customer relationship management and effective communication. Seeks to leverage these skills in dynamic and customer-focused role.
Overview
2
2
years of professional experience
Work History
Millwork Sales Specialist
Home Depot
04.2024 - Current
- Analyzed customer preferences to develop customized solutions that met their individual needs.
- Resolved any conflicts between customers and vendors in a timely manner using sound judgement and problem solving techniques.
- Participated actively in weekly meetings with management team members to review sales performance metrics.
- Trained new employees on proper use of software systems related to sales activities and order processing.
- Created and maintained accurate records of sales activities, orders, and customer information.
- Developed strong customer relationships by providing excellent service and product knowledge.
- Provided technical support for customers regarding product specifications and installation requirements.
Claims Adjuster
Progressive
03.2025 - 07.2025
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Reviewed claims and other records to determine insurance coverage.
- Verified insurance claims and presented fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Roofing Salesperson
Bonfe Exterior
01.2024 - 05.2024
- Attended trade shows and other industry events to promote company's services.
- Utilized effective communication skills to build relationships with clients, contractors, and vendors.
- Created presentations to showcase the benefits of roofing products and services.
- Maintained detailed records of customer interactions and updated database regularly.
- Door to door sales.
- Cold calling.
Flooring Associate
Home Depot
05.2023 - 04.2024
- Efficiently handled multiple tasks simultaneously in order to meet project deadlines.
- Resolved customer complaints promptly while maintaining high levels of professionalism at all times.
- Developed expertise in installation, repair, maintenance, and replacement of various types of flooring such as carpets, laminates, vinyls, and hardwoods.
- Maintained a safe working environment by adhering to safety protocols and ensuring all equipment is operating correctly.
- Communicated effectively with other team members to coordinate projects in a timely manner.
Education
Bachelor of Science (B.S.) - Business Administration
North Central University
Minneapolis, MN05.2023
Skills
- Active Listening
- Organizational Skills
- Competitor Analysis
- Basic Mathematics
- Sales expertise
- Invoice Preparation
- Excellent Written and Verbal Communication
- Adaptability and Flexibility
- Positive Customer Engagement
- Special Order Coordination
- Analytical Skills
- POS Software
- Multitasking
- Written Communication
- Interpersonal Communication
- Problem-solving aptitude
- Customer Assistance
- Friendly and Helpful
- Continuous Improvement
Timeline
Claims Adjuster
Progressive
03.2025 - 07.2025
Millwork Sales Specialist
Home Depot
04.2024 - Current
Roofing Salesperson
Bonfe Exterior
01.2024 - 05.2024
Flooring Associate
Home Depot
05.2023 - 04.2024
Bachelor of Science (B.S.) - Business Administration
North Central University
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