Nathan Earley
Chagrin Falls
Summary
Proven leader with extensive experience in crew management and safety protocols, notably at GetGo Gas Station and Winking Lizard. Excels in building high-performing teams and enhancing customer satisfaction through effective communication and dispute resolution. Skilled in multitasking, organization, and onboarding, achieving significant improvements in team efficiency and safety compliance.
Overview
10
10
years of professional experience
Work History
Crew Leader
GetGo Gas Station
07.2022 - Current
- Training employees in time management and proper ways to complete job duties.
- Maintains a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitors team members to verify work quality and address concerns.
- Serving as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Streamlining inventory management, reducing waste and ensuring availability of necessary materials.
Manager
Thirsty Dog Brewing Company
04.2018 - 08.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Manager
Winking Lizard Tavern
08.2014 - 04.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma -
NOTRE DAME CATHEDRAL LATIN
Chardon, OH03.2008
Skills
- Crew oversight
- Safety Guidelines
- Multitasking and Organization
- Crew Management
- New Hire Training
- Documentation And Reporting
- Verbal and written communication
- Delegating Work
- Schedule Planning
- Onboarding and training
- Performance Evaluations
- Team Player
Timeline
Crew Leader
GetGo Gas Station
07.2022 - Current
Manager
Thirsty Dog Brewing Company
04.2018 - 08.2019
Manager
Winking Lizard Tavern
08.2014 - 04.2019
High School Diploma -
NOTRE DAME CATHEDRAL LATIN
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