NATHAN ESTRADA
Westchester,US
Summary
Professional Automotive Service Technician with the motivation, knowledge and skills required to diagnose and repair malfunctions in complete automotive mechanical and electrical systems. Bilingual (Spanish) with 6 years of customer service experience.
Overview
6
6
years of professional experience
Work History
Flat Rate Service Technician
Mercedes Benz of Hoffman Estates
1000 W Golf Rd, Hoffman Estates, IL 60169
04.2023 - Current
- Installed new parts and explained operation and routine maintenance protocols to customers through video
- Explained diagnostic findings to customers and outlined repair or service options through video
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues found on vehicle
- Diagnosed and troubleshot problems, repairing, and restoring vehicles to peak performance.
- Replaced faulty components on customer vehicles and performed preventive maintenance to secure smooth operations.
- Explained diagnosis and protocol on repairs to warranty administration by typing a extensive story
- Performed recalls and other extensive repairs on vehicles and ensured cleanliness and that vehicle is customer ready upon completion of repairs
- Ensured customer felt complete satisfaction after repairs were complete by showing all repairs performed on their vehicle
- Performed jobs in a timely manner to ensure customer received vehicle back in time
- Ensured vehicle engine bay and interior were clean before returning to customer
Lube Technician
Packey Webb Ford
Downers Grove, IL
12.2021 - Current
- Explained estimates and determined repair timelines to manage customer expectations
- Communicated problems to the supervisor and assisted in the development of solutions
- Checked fluids, tires, brakes, and other systems as part of the multi-point inspection
- Topped off all fluids in the vehicle to lubricate, protect, and cool the engine
- Checked for leaks and assisted in repair of any vehicle damage under Michael Zloch which is a journeyman
- Performed oil changes and tire rotations on a regular basis
- Changed tires if requested by customer and would balance tire after installation following up would then provide alignment numbers and if sold would perform alignment on vehicle
- Removed and installed brakes if requested by customer or on used vehicles to ensure vehicle performed adequately
- Ensured anything out of the ordinary was told to the service manager and advisors to ensure every possible job can get sold.
Cook
Buona
Hillside, IL
08.2019 - 11.2020
- I'm in charge of stock rotation and control to keep the kitchen and larder well stocked
- Set up clean cutting boards and utensil baths at each workstation before each shift
- Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift
- Interacted with colleagues in a professional and effective manner regarding special orders for customers, including those with food allergies and gluten intolerance
- Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods
- Any new recipes or food preparation techniques were quickly picked up by me
- Strived for continuous improvement and worked as part of a team
- Whenever manager would require extra hours put in I would be the first to volunteer to help the location and all my colleagues during big events, worked all holidays and after hours doing other activities that weren't required under my job description to ensure we completed the job in a timely manner.
Electrician's Apprentice
Building Services of Chicago
Broadview, IL
05.2020 - 09.2020
- Assisted the electrician with basic tasks like tool handling and maintenance work orders
- Thoroughly checked completed work for functionality and safety to maintain a satisfied customer base and overall project accuracy
- Transported equipment and workers between job sites using company vehicles
- Learned the trade and expanded my electrical knowledge while working under the supervision of Wolfgang Schnaufer and Angelica Ramos
- Double-checked measurements and made precise cuts to avoid waste and keep costs under control
- Assisted with system installations, trench digging, and concrete breaking
- Electrical installations, such as lighting and smoke detectors, were something I helped with
- Helped my colleagues install generators consistently by helping bend pipe, install wire holders, dig trenches, provide measurement from install site to the gas line and electrical service box, install concrete slab and dig enough to place gravel on floor, place and program generator.
Busser
Park Place of Elmhurst
Elmhurst, IL
04.2018 - 08.2019
- Checked on all tables to refill drinks and respond to requests at appropriate intervals
- Made a point of emphasizing quick and friendly customer service
- Double-checked that supplies like linens and trays were in good condition and restocked any items that were running low
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
- Sprayed all racked items with hot water to loosen and remove food residue
- Provided smooth and timely service to customers by providing extra silverware, extra napkins, and cleaning spills
- Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships, and support a positive work environment
- Put in extra hours and assisted other employees during high-volume periods to improve seating availability and food delivery to tables
- Worked well in a variety of team environments, collaborating with others to complete tasks.
Education
Mercedes Benz Certification - Automotive
Mercedes Benz Drive
Mercedes Dr Carol Stream, IL 60188 United States04.2023
Automotive Technology - Diploma -
Universal Technical Institute
Lisle, Illinois01.2022
High School -
Proviso Mathematics & Science Academy
Forest Park, Illinois07.2021
Skills
- Customer Service
- Bilingual (Spanish)
- Automotive Diagnostics
- Automotive Repair
- Automotive Power Trains
- Brakes
- HVAC-Climate Control
- Undercar
- Automatic Transmission
- Service Writing
- Fuel & Ignition Systems
- Electronic Diagnostics
- Drivability & Emissions
- Electronic Technology
Additionalinformation - Gpa
3.58
Timeline
Flat Rate Service Technician
Mercedes Benz of Hoffman Estates
04.2023 - Current
Lube Technician
Packey Webb Ford
12.2021 - Current
Electrician's Apprentice
Building Services of Chicago
05.2020 - 09.2020
Cook
Buona
08.2019 - 11.2020
Busser
Park Place of Elmhurst
04.2018 - 08.2019
Mercedes Benz Certification - Automotive
Mercedes Benz Drive
Automotive Technology - Diploma -
Universal Technical Institute
High School -
Proviso Mathematics & Science Academy