Nathan Felmeden
Kalamazoo,MI
Summary
Driven professional with proven expertise in efficient service and salesmanship, honed at Zap Zone Xl and airborne adventure park. Excelled in team support and customer satisfaction, achieving streamlined operations. Skilled in food presentation and check payment processing, I bring a positive and professional approach to every task, ensuring high-quality outcomes and enhanced customer experiences.
Overview
2
2
years of professional experience
Work History
Serving Staff Member
Zap Zone Xl
Waverly , MI
10.2024 - Current
- Greeted customers, provided menus and answered questions regarding menu items.
- Provided excellent customer service by responding to inquiries quickly and efficiently.
- Assisted in setting up tables for guests, including placing tablecloths, napkins, silverware, condiments, and other necessary items.
- Maintained cleanliness of dining area throughout shift; wiped down tables between seatings and swept floors as needed.
- Delivered food orders promptly to customers according to restaurant standards.
- Collected payment from customers after meals were served.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Cleaned dishes and utensils used during meal service in accordance with health department regulations.
- Took inventory of supplies such as straws, cups and napkins on a regular basis to ensure adequate stock levels were maintained at all times.
- Bussed tables when needed; removed dirty dishes from the table and returned them to the kitchen for cleaning.
- Verified accuracy of guest checks before presenting them to guests; corrected any errors prior to finalizing payment transaction.
- Monitored liquor consumption of guests who appeared intoxicated; refused service if necessary in accordance with company policy.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Cashier Team Lead
airborne adventure park
Portage , MI
10.2022 - 11.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Developed strong working relationships with team members to foster collaboration.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
Education
Some College (No Degree) -
Lansing Community College
Lansing, MISkills
- Salesmanship
- Efficient service
- Food presentation
- Organization
- Personal hygiene
- Team member support
- Liquor, wine, and food service
- Positive and professional
- Menu presentation
- Check payment processing
- Take-out service
Affiliations
- I have played hockey my whole life
- I have worked since i was 16, while juggling hockey
- I always like to have fun and hang out with friends and emploeyes at events and advertising days.
Accomplishments
- I recieved honor society and a couple other fun awards for my high school
Languages
English
Professional
Timeline
Serving Staff Member
Zap Zone Xl
10.2024 - Current
Cashier Team Lead
airborne adventure park
10.2022 - 11.2023
Some College (No Degree) -
Lansing Community College
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