Nathan Fleming
Elberton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Purchasing Agent
Levi Sink Company
11.2023 - 02.2026
- Negotiated contracts with suppliers to secure favorable pricing and terms
- Developed and maintained vendor relationships to enhance service quality
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Developed and maintained strong relationships with suppliers to ensure best pricing and terms.
- Maintained documentation for all purchases.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Managed purchase orders and inventory levels to ensure timely delivery
- Collaborated with cross-functional teams to streamline supply chain processes
- Open store every morning
- Answer customer phone calls, complaints and orders
- Unload trucks
- Stock the show room
- Helped walk in customers
- Forklift experience with past certification
- Past HAZMAT certification
- Inventory control manager
- Quality Control
Customer Service Representative/Shipping Supervisor
Bicknell Supply
06.2016 - 11.2026
- Resolved customer inquiries effectively, ensuring high satisfaction levels and swift problem resolution.
- Managed order processing and tracking, maintaining accuracy in transactions and data entry.
- Collaborated with team members to improve service protocols and streamline communication processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Open store every morning
- Unload trucks and stock show room
- Forklift experience with past certification
- Past HAZMAT certification
- Inventory and Quality control manager
CAD Drafter
Star Granite
10.2009 - 09.2015
- Developed detailed CAD drawings for granite fabrication projects, ensuring precision and adherence to specifications.
- Collaborated with project managers to refine design processes, enhancing workflow efficiency and output quality.
- Implemented process improvements that reduced errors in designs, increasing overall productivity of drafting department.
- Used computer-aided design software to prepare blueprints and schematics.
- Reduced errors in design drawings by conducting thorough quality checks before final submission.
- Conducted regular reviews of design documentation to ensure compliance with industry standards and regulations.
- Coordinated effectively with other departments within the organization to streamline information sharing related to specific projects.
- Assisted in reducing material costs through diligent material take-offs and accurate calculations of required quantities.
- CNC and 3D printing experience
- Worked with machinery used to produce plastic molds for painted bronze cemetery memorials
- Performed quality control inspections on plastic molds and bronze memorial hardware to maintain consistent product standards
- Managed purchasing of materials, supplies, and hardware required for mold production and memorial fabrication
Education
High School Diploma -
Hart County High
Hartwell, GA06-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Paperwork processing
- Order processing
- Documentation
- Administrative support
- Data collection
- Building rapport
- Quality control
- Product sales
- Product and service solutions
Timeline
Purchasing Agent
Levi Sink Company
11.2023 - 02.2026
Customer Service Representative/Shipping Supervisor
Bicknell Supply
06.2016 - 11.2026
CAD Drafter
Star Granite
10.2009 - 09.2015
High School Diploma -
Hart County High