Nathan Gaiffe

• Enhanced customer satisfaction by providing timely and accurate service recommendations on bikes.
• Outfitted customers with bikes and outdoor gear to best suit their specific needs.

• Provided customers with accurate and timely diagnoses of bicycle issues
• Provided inclusive and clear education for customers on preventative upkeep and basic roadside repairs
• Streamlined repair processes for increased efficiency and faster turnaround times
• Consistently solved complex mechanical problems with attention to detail and precision workmanship
• Gained experience in troubleshooting mechanical issues caused by general wear and tear, on older commuter bikes
• Experienced in maintaining both road and mountain bike drivetrains, evaluating parts compatibility and recommending a variety of consumable parts
• Increased repeat business through building strong relationships with clients and consistently exceeding expectations
• Continuously learned about obscure older standards and tech while simultaneously updated knowledge of current industry trends
• Gained valuable experience in deescalating potentially contentious customer interactions

• Assembled working bikes from the bare frame up using knowledge of part quality and compatibility

- gave verbal instructions to customers on how to work on their bikes in the DIY bike shop

- built as is bikes for the sales floor

- did tune ups and on the spot repairs for commuter bikes that are provided by the building that the commuters work in

-assemble bikes either for the sales floor or that have been ordered by customers

-do maintenance and tune ups when needed

-act as a sales associate when needed