Fashion
Nathan Sondag
Lead Bike Technician
Chicago,IL
Summary
Practiced Mechanic offering strong customer service skills and expertise diagnosing problems based on customer complaints or concerns. Effective in instructing users on proper bike maintenance functions. Skilled in working with teams on addressing special requests for bicycle customization. Over saw a team to maintain customer service and corporate expectations.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Lead Bike Technician
Dicks Sporting Goods
Niles, IL
03.2022 - Current
- Cleaned and lubricated bicycle parts.
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
- Handled estimation of parts, bike and component repairs and replacements.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Led projects and analyzed data to identify opportunities for improvement.
- Over see parts and equipment ordering.
- Coordinated merchandise game plans to keep store to standard.
Bikes and Fitness Sales Associate
Dicks Sporting Goods
Niles, Illinois
05.2020 - 03.2022
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories and merchandise care.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Recommended accessories and complementary purchases to boost revenue.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Footwear Sales Associate
Dicks Sporting Goods
Niles, IL
08.2019 - 05.2020
- Created attractive merchandise displays throughout store.
- Greeted and offered sales assistance to every customer upon entry into store.
- Performed opening and closing procedures of mall-based store to secure products and employee safety.
- Maintained accurate knowledge of new products and services based on changing market trends.
- Provided accurate store information on pricing, sales and product features.
- Promoted up-selling of laces, scent balls and storage boxes to increase revenue and customer satisfaction.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
Education
William Howard Taft
Chicago, IL 09.2017 - 05.2021
Bachelor of Arts - Finance
Northeastern Illinois University
Chicago, IL 08.2021 - Current
Skills
Mechanically Inclined
Bike Assembly
Bike repairs
Multitasking Abilities
Troubleshooting
Training and Development
Teambuilding
Decision-Making
Leadership
Flexible and Adaptable
Operations
Time management
Interests
Streetwear
Computers
Timeline
Lead Bike Technician
Dicks Sporting Goods
03.2022 - Current
Bachelor of Arts - Finance
Northeastern Illinois University
08.2021 - Current
Bikes and Fitness Sales Associate
Dicks Sporting Goods
05.2020 - 03.2022
Footwear Sales Associate
Dicks Sporting Goods
08.2019 - 05.2020
William Howard Taft
09.2017 - 05.2021