Results-driven Branch Manager with expertise in branch operations management, team building, strategic planning, and enhancing customer satisfaction. Proven ability to lead teams and optimize performance while ensuring compliance with regulations.
Work History
Branch Manager
2 Years 11 Months
Keller Supply | 09.2023 - Current
Lead daily branch operations, ensuring compliance with company policies and safety regulations.
Develop and implement strategies to improve customer service and satisfaction levels.
Manage inventory control processes, optimizing stock levels based on customer needs
Train and mentor staff, fostering a collaborative team environment focused on performance excellence.
Monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met or exceeded.
Outside Sales Representative
2 Years 5 Months
Keller Supply | 04.2021 - 09.2023
Developed and maintained strong customer relationships through consistent follow-up and personalized service.
Delivered product presentations to clients, showcasing features, benefits, and value propositions of offerings.
Conducted market research to identify new sales opportunities and target potential clients effectively.
Analyzed sales data to refine strategies, enhance targeting efforts, and optimize sales processes.
Inside Sales Representative
1 Year 10 Months
Keller Supply | 06.2019 - 04.2021
Identified client needs through effective questioning and active listening techniques.
Developed strong relationships with clients to enhance customer satisfaction and loyalty.
Conducted product demonstrations and presentations to educate clients on service offerings.
Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
Warehouse Worker
10 Months
Keller Supply | 08.2018 - 06.2019
Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
Managed inventory control processes, ensuring accurate tracking of stock levels.
Collaborated with team members to streamline order fulfillment procedures, enhancing workflow efficiency.
Conducted regular safety inspections, promoting compliance with workplace safety regulations.
Delivery Driver
6 Months
Keller Supply | 02.2018 - 08.2018
Operated delivery vehicle efficiently to ensure timely distribution of products.
Communicated effectively with customers to address inquiries and resolve issues promptly.
Maintained accurate records of deliveries and inventory levels to optimize logistics.
Conducted routine vehicle inspections and maintenance for safety compliance.
Education
EMT -
Tacoma Community College | Tacoma, WA | 2026
Associate of Applied Science - Air Traffic Control/ Airline Dispatch
Green River College | Auburn, WA | 2018
High School Diploma
Bethell Baptist Christian School | Spanaway, WA | 2015
Skills
Branch operations management
Team collaboration
Customer service
Excellent work ethic
Attention to detail
Inventory management
Time management skills
Excellent teamwork and cooperation
Accomplishments
Ranked #2 branch in the company in 2025 for meeting and exceeding goals given by our corporate office.
Certification
EMT - Certified Emergency Medical Technician
Timeline
Branch Manager
Keller Supply
09.2023 - CurrentRead More
Outside Sales Representative
Keller Supply
04.2021 - 09.2023Read More
Inside Sales Representative
Keller Supply
06.2019 - 04.2021Read More
Warehouse Worker
Keller Supply
08.2018 - 06.2019Read More
Delivery Driver
Keller Supply
02.2018 - 08.2018Read More
Tacoma Community College
EMT from
Read More
Green River College
Associate of Applied Science from Air Traffic Control/ Airline Dispatch