Nathan Glaudin

Work History

School of Rock

02.2025 - Current

Provide instruction in piano, guitar, drums, and vocal to students of all ages and skill levels, creating an engaging and enjoyable learning environment that fosters passion for music. Deliver comprehensive instruction covering basic to advanced music theory while simultaneously developing students' physical technique and ear training abilities. Demonstrate strong commitment to student success through consistent communication with parents and guardians regarding progress and practice strategies. Bring extensive personal musical experience to the classroom, having performed internationally multiple times and maintained a lifelong dedication to music since childhood. Successfully balance theory and practical application to help students achieve their musical goals while cultivating confidence and creativity.

DialAmerica

03.2020 - 08.2023

Managed high-volume inbound and outbound customer communications, addressing inquiries, resolving issues, and providing product/service support. Processed secure payment transactions by collecting and inputting customer payment information while adhering to proper recording protocols and data security standards. Utilized CRM software to update and track client accounts, documented detailed interactions, and tracked customer issues through resolution. Skillfully de-escalated tense situations with irate customers through active listening, empathy, and effective problem-solving techniques. Maintained professionalism while handling diverse customer concerns, consistently working to ensure positive resolutions and customer satisfaction. Collaborated with team members using Microsoft Teams to ensure seamless service delivery.

Summit Security Services

08.2019 - 09.2021

Provided security coverage across multiple sites including college campuses and DMV facilities, managing day, evening, and overnight shifts. Conducted hourly patrols and inspected critical areas such as boiler rooms to ensure safety and identify hazards. Verified student identification and managed dormitory access control systems. Prepared detailed incident reports and coordinated with police and EMS to provide situational briefings. Served as mobile patrol rover, conducting vehicle perimeter surveillance and responding to on-call incidents. Maintained vigilant presence at high-traffic DMV location, verifying appointments and managing crowd flow during full shifts.

DoorDash

12.2018 - Current

Rock Apostolic Church

06.2010 - 06.2017

Supervised and mentored youth participants in church programs and activities, fostering a safe, supportive, and engaging environment. Maintained regular communication with parents and guardians regarding program schedules, activities, and their children's progress and well-being. Planned and facilitated age-appropriate recreational, educational, and faith-based activities that promoted positive youth development and community building. Ensured adherence to safety protocols and organizational policies while monitoring group dynamics and addressing behavioral concerns. Built trusting relationships with teens through active listening, guidance, and encouragement, serving as a positive role model within the church community.