Summary
Overview
Work History
Education
Skills
Timeline
Generic

NATHAN HANSFORD

Pueblo West,CO

Summary

Results-oriented management professional with over 20+ years of experience leading and overseeing teams and processes. Skilled labor relations professional emphasizing collaboration within teams and achieving tangible results. Expertise in navigating complex negotiations, resolving conflicts, and implementing effective labor strategies. Adaptable to changing needs and dedicated to ensuring compliance with labor laws and organizational policies. Recognized for reliability, effective communication, and strategic problem-solving abilities.

Overview

33
33
years of professional experience

Work History

Labor Relations Manager/Field Representative

Service Employees International Union - Local 1021
Fairfield, CA
01.2011 - Current
  • Responsible for negotiating and managing four labor contract agreements, to include:
  • Conducting competent investigations of employee complaints
  • Assisting with disciplinary investigations and grievances
  • Serving on negotiating teams for contract and concession bargaining, and
  • Providing guidance on issues regarding Family and Medical Leave Act, Americans with Disabilities Act, Health Insurance Portability and Protection Act, Fair Labor Standards Act and Public Employment Acts for California.
  • Resolved conflicts between employees and management through skillful mediation and negotiation techniques.
  • Analyzed trends in employment law, ensuring company compliance with relevant federal, state, and local regulations.
  • Assisted HR teams in executing successful talent acquisition strategies while mitigating potential risks related to labor relations issues.
  • Improved employee retention rates with the implementation of comprehensive onboarding programs for new hires.
  • Reduced instances of labor disputes by fostering open dialogue between management and staff members.

Social Services Worker

County of Solano Health and Social Services Child Welfare Services
Fairfield, CA
01.2003 - 01.2010
  • Managed a caseload of child welfare clients to enable successful completion of court-mandated goals to include:
  • Visit supervision, placement with community services
  • Transportation and care to/from visits and appointments
  • Mentored clients and modeled positive behavior, and
  • Recorded and documented client progress via CWS/CMS.
  • Managed a caseload of up to 15 families.
  • Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
  • Conducted comprehensive assessments to identify clients' needs and determine appropriate services.
  • Improved client outcomes by developing and implementing individualized case plans.
  • Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
  • Provided crisis intervention services, effectively deescalating tense situations and connecting individuals with appropriate support systems.

Lead/House Manager

Aldea Children and Family Services
Vacaville/Fairfield/Napa
01.1994 - 01.2003
  • Managed all day-to-day operations for youth residential treatment centers in Vacaville, Fairfield, and Napa.
  • Managed treatment center budgets to operate facilities
  • Adhered to all legal compliance requirements related to group home management
  • Provided client supervision and referrals to appropriate community services
  • Provided guidance and direction to line staff.
  • Mentored clients and modeled positive behavior.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.

Case Manager/Group Counselor

Our Family Services
Fairfield, CA
01.1992 - 01.1994
  • Responsible for managing a case load of 5-30 children at a residential treatment center within Napa State Hospital.
  • Provided direct support services to children individually and in a group setting.
  • Mentored clients and modeled positive behavior.
  • Provided client supervision and referrals to appropriate community services.
  • Adhered to all legal compliance requirements related to social services case management.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Education

Human Services Certificate - Coursework

Solano Community College
Fairfield, CA
01.1989

Skills

  • Skilled supervisor/manager
  • Effective communicator
  • Highly organized
  • Detail-oriented
  • Proven leadership skills
  • Effective trainer
  • Motivated
  • Self-driven
  • Prioritize work to meet deadlines
  • MS Office - Suite
  • Team management
  • Grievance handling
  • Negotiation expertise
  • Employee relations
  • Collective bargaining

Timeline

Labor Relations Manager/Field Representative

Service Employees International Union - Local 1021
01.2011 - Current

Social Services Worker

County of Solano Health and Social Services Child Welfare Services
01.2003 - 01.2010

Lead/House Manager

Aldea Children and Family Services
01.1994 - 01.2003

Case Manager/Group Counselor

Our Family Services
01.1992 - 01.1994

Human Services Certificate - Coursework

Solano Community College

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NATHAN HANSFORD