Managed and serviced new and existing middle market accounts, conducting client meetings to gather information, present proposals, and discuss coverage needs.
Conducted extensive market research to develop competitive pricing strategies.
Managed endorsements, policies, audits, certificates, and binders of insurance.
Monitored claims for clients, reporting back to carriers and conducting follow-ups with clients.
Prepared presentations for clients regarding new products or services offered.
Provided sales and underwriting training for newly hired agents and staff.
Attended company and industry events to network with potential customers and generate leads.
Commercial Lines Account Manager
ISU Chun-Ha Insurance / Hub International
Garden Grove
05.2012 - 04.2015
Managed and maintained existing accounts by actively contacting clients to collect necessary information for quoting purposes, presenting proposals, and discussing coverage requirements
Negotiated terms and conditions on behalf of clients with carriers.
Managed the processing of insurance endorsements, policies, certificates, and binders.
Assisted clients with completing claim requests, facilitated prompt response from carriers and followed up with claim status.
Audited client accounts to ensure compliance with carrier requirements.
Commercial Lines Associate Account Manager
City Insurance Services / Hub International
Los Angeles
08.2007 - 02.2011
Developed appropriate quotes based on risk information.
Contacted underwriters and submitted forms to obtain binder coverage.
Communicated with delinquent policy account holders to provide guidance on payment methods, preventing delinquencies.
Maintained accurate records of client accounts, including policy documents, endorsements and invoices.
Education
Bachelor of Arts - Sociology
University of California, Riverside
12.2007
Skills
California Fire and Casualty Broker - Agent Licensed
California Accident and Health, and Life Licensed
Bilingual (English and Korean)
Proficient in Microsoft software (Word, Excel, and PowerPoint)