Nathan Jones
Portland,OR
Summary
Detail-oriented finance and customer service professional with experience in quality assurance, collections, and loan processing. Currently pursuing a Cybersecurity certificate at PCC Community College, expected to graduate in September 2025.
Overview
8
8
years of professional experience
1
1
Certification
Work History
QA Agent (Contract Role)
EPIQ
12.2023 - 06.2024
- Evaluated call center representatives for legal adherence and company procedures.
- Ensured customers received owed funds from a multi-billion-dollar lawsuit.
Collections Specialist (Equipment Finance)
US Bank
11.2022 - 09.2023
- Conducted analysis to determine financing eligibility.
- Collaborated with sales to monitor delinquency and repossession trends.
Loan Specialist
JMI Real Estate
08.2019 - 11.2022
- Assisted clients in preparing loan applications and determining eligibility.
- Coordinated closings and ensured compliance with company policies.
Production Technician
Sun Chemical
12.2018 - 08.2019
- Resolved issues and conducted quality inspections.
Team Coordinator
Precision Staffing Agency
06.2017 - 10.2018
- Processed applications and managed customer service.
Level II Loan Specialist
One Main Financial
12.2016 - 05.2017
- Handled customer inquiries and conducted soft collections.
Education
Certificate - Cybersecurity
PCC Community College
09.2025
Skills
- Quality Assurance
- Customer Service
- Financial Analysis
- Loan Processing
- Cybersecurity Fundamentals
Certification
- 10-Hour OSHA Training
- Lean Certificate
Timeline
QA Agent (Contract Role)
EPIQ
12.2023 - 06.2024
Collections Specialist (Equipment Finance)
US Bank
11.2022 - 09.2023
Loan Specialist
JMI Real Estate
08.2019 - 11.2022
Production Technician
Sun Chemical
12.2018 - 08.2019
Team Coordinator
Precision Staffing Agency
06.2017 - 10.2018
Level II Loan Specialist
One Main Financial
12.2016 - 05.2017
Certificate - Cybersecurity
PCC Community College
Similar Profiles
Tyler MayerTyler Mayer
Service Specialist at EpiqService Specialist at Epiq
Alexander ShumAlexander Shum
Senior Project Coordinator at EpiqSenior Project Coordinator at Epiq
Rahas Rani KhandaiRahas Rani Khandai
Quality Assurance Lead Analyst at EPIQQuality Assurance Lead Analyst at EPIQ
Benjamin HadlerBenjamin Hadler
QA Specification Coordinator at Flowers FoodsQA Specification Coordinator at Flowers Foods
Lyyli MattsonLyyli Mattson
Floral Designer at FreelanceFloral Designer at Freelance