Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nathan Jorstad

Nathan Jorstad

Hamburg,PA

Summary

MSP Engineer with extensive expertise in server and network administration, specializing in enterprise virtualization environments including VMware and Hyper-V. Proven track record in proactive client support, project management, management, and management of cloud services and backup solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

MSP Engineer

IntegraONE
02.2023 - Current
  • Proactive on-site and remote service for enterprise clients
  • Install, update, and manage enterprise virtualization environments, primarily VMware and Hyper-V
  • Physical and virtual server installation, migration, and conversion
  • Oversaw implementation of enterprise backup and recovery solutions, ensuring data integrity and availability.
  • Implemented various professional services projects for enterprise clients.
  • Monitored and managed RMM and patch management solutions to maintain system security and performance.
  • Installation and support of enterprise AV/EDR solutions

Field Service Engineer

IntegraONE
03.2020 - 02.2023
  • Delivered remote and onsite support for client systems, effectively resolving technical issues to maintain operational efficiency.
  • Coordinated large-scale imaging and endpoint replacement projects, ensuring timely deployment and system readiness.
  • Installed and maintained hardware and software solutions to ensure optimal performance.
  • Performed repairs on various devices, including PCs, laptops, printers, servers, and UPS systems.

Systems Support & Product Development

Touchpoint Industries
04.2018 - 01.2020
  • Conducted technical diagnostics and resolved custom hardware issues, enhancing system reliability.
  • Supported company personnel with software and hardware issues, facilitating smooth operations.
  • Responded quickly to client inquiries, providing effective support and tailored solutions.
  • Standardized knowledge base implementation and password management across the organization.

Certified Computer Technician

Staples
01.2017 - 01.2018
  • Provided sales support and general knowledge regarding computers and IoT.
  • Diagnosed hardware issues for various computer systems and devices.
  • Provided technical support to customers via phone and in-store consultations.

Education

Associate of Applied Science - NETWORKING SPECIALIST

Northampton Community College
01-2018

Associate of Applied Science - SECURITY SPECIALIST

Northampton Community College
01-2018

Skills

  • Cloud Administration
  • Networking & VPNs
  • Network Security
  • Endpoint Protection
  • Backup & Disaster Recovery
  • Infrastructure Hardening
  • Server Administration
  • Virtualization
  • Entra/Azure management
  • PS & Python Automation
  • Compliance Management

Certification

  • CompTIA A+
  • CompTIA Sec+

Timeline

MSP Engineer

IntegraONE
02.2023 - Current

Field Service Engineer

IntegraONE
03.2020 - 02.2023

Systems Support & Product Development

Touchpoint Industries
04.2018 - 01.2020

Certified Computer Technician

Staples
01.2017 - 01.2018

Associate of Applied Science - NETWORKING SPECIALIST

Northampton Community College

Associate of Applied Science - SECURITY SPECIALIST

Northampton Community College
Nathan Jorstad