Nathan Judd

Senior delivery and operations executive responsible for fulfillment delivery, customer service operations, and execution reliability across a global digital marketing organization.

• Scaled and operated a $40M+ agency delivery organization supporting ~15,000 active customers at peak
• Led delivery and support teams of 200+ staff across full-time, international, and contractor models; currently oversee ~90 delivery and customer service professionals
• Served as the primary delivery escalation owner, resolving systemic risks related to timelines, quality, resourcing, and execution feasibility
• Designed and maintained teams' delivery reporting and dashboards (KPIs, capacity, quality, economics), most recently using Amazon QuickSight
• Regularly collaborated with Product and Marketing; widely regarded as the internal authority on what could be executed reliably at scale
• Built and owned delivery operating systems:

◦ QA standards, checklists, and redo-rate controls
◦ Throughput and productivity tracking at the task level
◦ Capacity and staffing models aligned to workload and scope

• Led the retooling of core Page Optimization services, iterating deliverables every 2–4 weeks to modernize legacy SEO execution and increase client value

◦ Managed through regular contact, iterative rollout, & rapid feedback

◦ Balanced speed, training, and constraints, without pausing live delivery

Led one of the company’s largest delivery organizations during rapid growth and international expansion.

• Oversaw SEO, content, website fulfillment, and social service delivery
• Owned delivery economics and cost discipline, including: Achieving a 1% reduction in COGS in 2024 despite revenue headwinds
• Driving $500K+ in annual savings through proactive vendor negotiation
• Partnered with Finance and Executive Leadership on department P&L review, forecasting, and margin optimization
• Established delivery cadence, performance reporting, and accountability structures across teams
• Built scalable workflows and delivery standards that supported rapid client growth without quality degradation
• Ensured delivery predictability by maintaining internal delivery targets often completed in ~25% of external SLA timelines
• Developed leadership depth by coaching managers and team leads, enabling decentralized execution

Legal and operational leader for the company’s German entity.

• Supported international operations, including delivery teams in Amsterdam and Berlin (up to ~60 employees at peak)
• Served as legal representative under German corporate law with full operational and financial responsibility
• Hired and managed key personnel
• Trained and oversaw training for Fulfillment and Customer Service orgs