Nathan Lazcano
Goodyear
Summary
Dynamic Behavioral Health Technician with a proven track record at CPSS Recovery Innovations, excelling in crisis intervention and patient support. Skilled in data analysis and conflict resolution, I enhance treatment outcomes through effective communication and compassionate care, ensuring a safe environment for individuals facing mental health challenges.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician 1
CPSS Recovery Innovations
06.2024 - Current
- Leading participants in therapeutic and recreational activities and providing positive interactions.
- Observing participant’s behavior, noting changes in condition, and reporting them.
- Maintaining a safe and secure environment for guests and staff.
- Recording observations, activities, and interventions in guest’s charts.
- Communicating with participants and staff in a clear and concise manner.
- Providing basic education to guests about their care plan and community resources.
- Assisting with participant’s transportation and supporting them in crisis moments.
- Intakes
- Staffing’s
- Coordinating with clinics
- Discharges
- Well Checks
- Transportation
- Treatment Plans
- Provided compassionate support to individuals with mental health challenges.
- Maintained accurate documentation of guest interactions and progress.
- Documented behavioral incidents to keep accurate records.
- Assessed patient behavior, reactions and responses to treatment plans.
Home Remodeling
G.N.E Remodeling
Goodyear
01.2021 - Current
- Remodeling homes to increase profitability through repairs and renovations.
- Coordinated with external contractors for specialized tasks.
- Managed scheduling and coordination of contractors.
- Utilized physical and mechanical skills to replace and repair various elements of houses.
- Including walls, floors, roofs, cabinets, counters, and fixtures.
- Built new rooms and refurbished existing rooms.
- Collaborated closely with construction project managers.
- Assisted in hiring and meeting project deadlines.
- Ensured adherence to safety standards.
Behavioral Health Technician
Called to Care
10.2023 - 02.2024
- Delivered direct care to clients in individual and group therapy sessions.
- Collected and documented behavioral data for effective treatment planning.
- Monitored patient vitals while maintaining strict confidentiality standards.
- Provided emotional support to clients throughout care processes.
- Prepared meals according to specific dietary requirements of guests.
- Assisted in coordinating transportation for appointments outside the facility when necessary.
- Provided crisis intervention services to patients in need.
Security Guard
Securitas
Goodyear
07.2023 - 09.2023
- Conduct regular drills to test the emergency response procedures and ensure the safety of all employees and visitors.
- Implement and maintain security protocols and procedures to ensure the safety and security of the premises.
- Develop and implement security protocols and procedures to enhance the overall safety and security of the premises.
- Monitor surveillance cameras and alarm systems to detect any suspicious activity and take immediate action to prevent security breaches.
- Monitor and report any suspicious activity or behavior to prevent potential security threats and maintain a safe environment.
- Always maintain a professional appearance and demeanor to provide a sense of security and assurance to employees and visitors.
- Provide excellent customer service by assisting visitors and addressing their inquiries or concerns.
Insurance Coordinator
Humana
Goodyear
11.2022 - 02.2023
- Evaluate insurance claims for accuracy and completeness, flagging any errors or missing information for further investigation.
- Develop and maintain relationships with healthcare providers to ensure accurate and timely claims processing.
- Work closely with healthcare providers to ensure accurate and timely processing of medication claims.
- Assist in training new insurance coordinators on processing faxes, evaluating claims, and developing relationships with healthcare providers.
- Review and analyze claims data to identify any patterns or trends that may indicate fraudulent activity, and report findings to the appropriate department for further investigation.
- Coordinated insurance claims processing and documentation for members.
- Assisted in resolving complex member inquiries regarding insurance coverage.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
Picker and Packer
O'Reilly Auto Parts Distribution Warehouse
Phoenix
06.2017 - 05.2022
- Picked and packed automotive parts for O'Reilly Auto Parts in a fast-paced warehousing environment.
- Ensure accuracy and efficiency in picking and packing automotive parts to meet customer demands and minimize errors in order fulfillment.
- Collaborate with team members to streamline picking and packing processes and identify opportunities for improvement in order fulfillment.
- Maintain a clean and organized work area to ensure a safe and efficient working environment for all employees.
- Conduct regular quality control checks on picked and packed automotive parts to ensure accuracy and minimize errors in order fulfillment.
Maintenance
O'Reilly Auto Parts Distribution Warehouse
Phoenix
06.2017 - 05.2018
- Perform routine inspections and preventive maintenance on warehouse equipment to ensure optimal functionality and minimize downtime.
- Develop and implement a preventive maintenance program to minimize equipment downtime and increase overall operational efficiency.
- Develop and implement a comprehensive maintenance schedule to proactively address potential equipment issues and minimize downtime in the warehouse.
- Coordinate with vendors and suppliers to ensure timely delivery of equipment and parts for maintenance and repairs.
- Coordinate with external contractors for specialized repairs and maintenance tasks, ensuring timely completion of work and adherence to quality standards.
- Identify opportunities for process improvement and cost savings in maintenance operations.
Education
High school diploma -
La Joya Community High School
Goodyear, AZSkills
- Multitasking
- Spanish translation
- Process Improvement
- Logistics
- Cross-functional Collaboration
- Supply Chain Optimization
- Inventory Management
- Data Analysis
- Surveillance Monitoring
- Emergency Response Procedures
- Customer Service
- Security Protocols
- Fraud Detection
- Healthcare Provider Relationships
- Claims Evaluation
- Risk Assessment
- Conflict Resolution
- Project Management
- Negotiation Skills
- Problem-solving
- Adaptability
- Efficiency
- Analytical thinking
Languages
- Spanish
- English
Timeline
Behavioral Health Technician 1
CPSS Recovery Innovations
06.2024 - Current
Behavioral Health Technician
Called to Care
10.2023 - 02.2024
Security Guard
Securitas
07.2023 - 09.2023
Insurance Coordinator
Humana
11.2022 - 02.2023
Home Remodeling
G.N.E Remodeling
01.2021 - Current
Picker and Packer
O'Reilly Auto Parts Distribution Warehouse
06.2017 - 05.2022
Maintenance
O'Reilly Auto Parts Distribution Warehouse
06.2017 - 05.2018
High school diploma -
La Joya Community High School
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