Nathan Leal

Operated Walmart Care Center/Carfax system to support daily operations.

• Verified vehicle identification number through data system to support manufacture maintenance recommendation and ensure parts compatibility in accordance with standard operating procedures.
• Handled customer complaints and escalations to maintain customer satisfaction and support timely issue resolution.
• Used multiple store systems and tools to maintain workflow efficiency and operational continuity.
• Applied Walmart Safety and Return Policy guidelines for accurate, policy-compliant returns and safe handling.
• Coordinated between shifts and departments to support smooth daily operations.
• Managed troubleshooting and resolution of fixed order errors and registry issues to support accurate order processing.

Utilized mechanical knowledge, while handling a high flow rate of customers and phone calls.

• Applied technical knowledge of hand tools, pneumatic-operated tools, hydraulic systems, and small engines/gasoline, propane, and natural gas powered generators.
• Monitored floor traffic flow to support customer service delivery and maintain service consistency.
• Maintained clear, efficient two-way radio communication among team members to support coordinated operations.
• Maintained product quantity accuracy for inventory record system alignment.
• Maintained safe forklift operation by following company safety standards and operating procedures.
• Reviewed shipment records and delivery readiness to ensure compliance with company fulfillment standards.
• Executed product/material shipping and receiving.
• Followed established safety protocols to maintain compliance for high stacking requirements.

• Awarded: Certificate of Excellence, for outstanding achievement and contribution.