Nathan Lera
Upper Township,NJ
Summary
Dedicated team player with proven abilities in enhancing guest experiences and streamlining processes. Skilled in time management and clear communication, consistently driving customer satisfaction and operational efficiency.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
3
3
years of professional experience
Work History
Morning Crew
Ocean Drive/Pourhouse
Sea Isle City, NJ
04.2025 - Current
- Maintained cleanliness and organization of workstations to promote a safe environment.
- Collaborated with team members to streamline service processes during peak hours.
- Adapted quickly to changing tasks and priorities, enhancing overall team performance.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Ice Cream Server
Custard King
Ocean View, NJ
06.2024 - 09.2025
- Delivered exceptional customer service while serving ice cream and desserts during peak hours.
- Managed daily inventory of ingredients and supplies to ensure product availability.
- Trained new staff on proper serving techniques and food safety protocols.
- Operated point-of-sale system efficiently for accurate transactions.
- Collaborated with team members to streamline order fulfillment processes during busy shifts.
- Implemented strategies to reduce wait times, improving overall customer satisfaction ratings.
- Greeted incoming customers and provided reliable, friendly customer service.
Ice Cream Server
Big Dipper
Sea Isle City, NJ
06.2023 - 09.2023
- Maintained cleanliness and organization of service area to enhance guest experience.
- Assisted in developing new flavor combinations based on customer feedback and trends.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Education
High School Diploma -
Ocean City High School
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cleaning
- Customer engagement
- Cleaning and sanitizing
- Integrity and honesty
Timeline
Morning Crew
Ocean Drive/Pourhouse
04.2025 - Current
Ice Cream Server
Custard King
06.2024 - 09.2025
Ice Cream Server
Big Dipper
06.2023 - 09.2023
High School Diploma -
Ocean City High School