Nathan LeRoy
Evansville,Wisconsin
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
21
21
years of professional experience
Work History
IT Director
RCS CPAs
Hillside, IL
02.2018 - Current
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
IT Director
Night Owl Support Systems
Madison, WI
05.2015 - 11.2017
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
Professional Responder/IT Specialist
Responsive Solutions
Madison WI
06.2003 - 05.2015
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
Somerset High School
Skills
- IT problem-solving
- Technical Support Management
- IT Budgeting
- IT Process Improvement
- IT Training and Development
- Problem-Solving
- Multitasking
- Providing exceptional customer service
Timeline
IT Director
RCS CPAs
02.2018 - Current
IT Director
Night Owl Support Systems
05.2015 - 11.2017
Professional Responder/IT Specialist
Responsive Solutions
06.2003 - 05.2015
High School Diploma -
Somerset High School