Nathan Leverenz
Weiser,Idaho
Summary
Proven Service Technician with a track record of enhancing customer satisfaction and machine performance at Campbell Tractor. Specializes in equipment troubleshooting and preventive maintenance, blending mechanical abilities with exceptional customer service. Achieved significant improvements in first-time fix rates and safety standards, demonstrating a commitment to excellence and continuous learning. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Hardworking and passionate job seeker with strong organizational skills eager to secure high-level service position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Service Technician
Campbell Tractor
11.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Service Technician
Agri-service
02.2022 - 10.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Welding Fabricator
Big Tex
09.2021 - 02.2022
- Achieved consistent weld quality through careful preparation of materials and attention to detail during execution.
- Advanced skills in various welding techniques including MIG, TIG, stick welding, and plasma cutting.
- Improved welding quality by performing precise cuts, bevels, and welds on various metals.
- Maintained superior craftsmanship standards while working under tight deadlines in a fast-paced environment.
- Completed complex fabrication projects with precision, ensuring the final product met client specifications.
- Developed a strong understanding of blueprints and technical drawings to ensure accurate fabrication outcomes.
- Enhanced workplace safety by adhering to strict safety guidelines and wearing appropriate protective gear.
- Supported team members by sharing expert knowledge of welding techniques and best practices.
Education
Associate of Applied Science - Airframe
Military Maintance School
Norfolk, VA01.2016
High School Diploma -
Weiser High School
Weiser, ID05.2015
Skills
Installation and Repair
Attention to Detail
Preventive Maintenance
Troubleshooting ability
Customer Service
Work with Minimal Supervision
Punctual and Reliable
Mechanical abilities
Troubleshooting skills
Problem and Issue Resolution
Documentation And Reporting
Equipment Troubleshooting
Accomplishments
I am 4G MIG welding certified.
I have a class A CDL with up to date DOT physical.
I completed level 3 training at Agri-service and at Campbell Tractor.
Timeline
Service Technician
Campbell Tractor
11.2023 - Current
Service Technician
Agri-service
02.2022 - 10.2023
Welding Fabricator
Big Tex
09.2021 - 02.2022
Associate of Applied Science - Airframe
Military Maintance School
High School Diploma -
Weiser High School
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