Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nathan Martinez

Orlando,Fl

Overview

5
5
years of professional experience
1
1
Certification

Work History

Help Desk Support Analyst

AdventHealth
12.2023 - Current
  • Employed various software applications to effectively support patients and physicians in resolving system-related issues
  • Collaborated with IT team to develop and implement new processes, improving overall service quality.
  • Streamlined help desk operations for increased efficiency and reduced response times.
  • Collaborated with various departments to enhance my expertise and better serve clientele seeking health-related solutions.

Warehouse Associate

California Diamond Distribution
02.2023 - 11.2023
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Implemented new tactics within the company to better help production/shipping times.
  • Provided customer support to clients with product issues

Warehouse Lead

Victory Tailgate
01.2019 - 11.2021
  • Managed inventory for incoming and outgoing shipments
  • Maintained top performance during peak-seasons
  • Responsible for overseeing 1,000's of orders daily
  • Juggled shift duties, prioritizing immediate tasks to streamline troubleshooting operations
  • Helped customers receive their orders in a timely manner through customer support

Education

Bachelor of Science - InformationTechnology

University of Central Florida
Orlando, FL
12.2022

Associate of Arts - Computer Science

Florida Atlantic University
Boca Raton, FL
12.2019

Skills

  • Vast knowledge with CISCO Networking (routers, switches, servers, etc)
  • Well versed in Customer Service
  • Proficient in debugging techniques gained through academic coursework
  • Microsoft 365 (Word, Excel, Powerpoint, etc)
  • Proficient in coding languages such as C, Java, JavaScript, HTML, CSS, SQL, PowerShell

Accomplishments

  • Designed and developed numerous websites as part of both my academic coursework and freelance projects.
  • Led multiple coding projects encompassing C, Java, SQL, CSS, JavaScript, and HTML.
  • Provided tutoring support to incoming UCF students in Networking, Security, and coding assignments/labs
  • Attained mastery in a diverse array of sophisticated software applications, including Microsoft and Apple suites, video editing software, Photoshop, and networking tools

Certification


  • CISCO Packet Tracer
  • Test Out IT Fundamentals Pro Certification
  • CPR


Timeline

Help Desk Support Analyst

AdventHealth
12.2023 - Current

Warehouse Associate

California Diamond Distribution
02.2023 - 11.2023

Warehouse Lead

Victory Tailgate
01.2019 - 11.2021

Bachelor of Science - InformationTechnology

University of Central Florida

Associate of Arts - Computer Science

Florida Atlantic University

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Nathan Martinez