Nathan Martinez

• Provide attentive, high-quality service in a fast-paced, upscale Italian steakhouse, ensuring exceptional guest experiences from start to finish.
• Selected to lead service for large parties and special events due to strong communication, efficiency, and customer satisfaction.

• Consistently recognized for top sales performance in wine, desserts, and appetizers through monthly in-house competitions.

• Maintain expert-level knowledge of seasonal menus, wine pairings, and daily chef specials to enhance guest recommendations, and upsell effectively.
• Collaborate with kitchen and bar staff to ensure smooth service and timely delivery for all table sizes.

• Worked to build relationships with customers and built potential for additional sales.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Answered telephone and email inquiries from potential customers.
• Completed registration paperwork and sales documentation.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Met customers on lot and in showroom to discuss available vehicles and options.