Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tory Haywood

Austin

Summary

Dynamic and results-oriented professional with a proven track record at PappasDeaux & Chuy's Tex-mex, enhancing customer satisfaction and increasing sales through top-tier customer service and effective sales prospecting. Skilled in multitasking and critical thinking, I excel in fast-paced environments, evidenced by mentoring 35 entry-level brokers and generating referral business. Demonstrates strong teamwork abilities and a friendly, positive attitude.

Overview

3
3
years of professional experience

Work History

Server

Pappa Deaux
12.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.


Banquet Server

Fairmont Austin
05.2024 - Current
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out professional service, retaining polite and friendly approach at all times.

Server

Chuy's Tex-Mex Restaurant
02.2023 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. (4-6 Tables at a time)
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.


  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Insurance Broker

PHP Agency Inc.
08.2023 - 04.2024
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Handled approximately 200+ outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • Mentored 35 entry-level brokers.
  • Generated My own leads By prospecting 100+ people a day

Lifeguard Instructor

Aquatics Division
06.2022 - 08.2022
  • Increased patron satisfaction by addressing concerns and providing exceptional customer service.
  • Enhanced overall pool safety through effective communication with staff and patrons.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.

Education

No Degree - Business Administration

Austin Community College
6101 Highland Campus Dr, Austin, TX
05-2028

High School Diploma -

Akins Early College Highschool
10701 S 1st St, Austin, TX
05-2023

Skills

  • Strong work ethic
  • Top Tier customer service
  • Cash handlings
  • Guest engagement
  • Sales prospecting
  • Sales presentation
  • Critical thinking
  • Strong Teamwork Abilities
  • Friendly, positive attitude
  • Attention to detail
  • Time management
  • Multitasking Abilities
  • Active listening
  • Verbal communication

Timeline

Server

Pappa Deaux
12.2024 - Current

Banquet Server

Fairmont Austin
05.2024 - Current

Insurance Broker

PHP Agency Inc.
08.2023 - 04.2024

Server

Chuy's Tex-Mex Restaurant
02.2023 - 11.2024

Lifeguard Instructor

Aquatics Division
06.2022 - 08.2022

No Degree - Business Administration

Austin Community College

High School Diploma -

Akins Early College Highschool
Tory Haywood