Experienced with managing plumbing departments and leading teams to achieve operational goals. Utilizes problem-solving skills to enhance service quality and streamline processes. Track record of effective leadership and team collaboration.
Overview
6
6
years of professional experience
Work History
Receiving and Yard Manager
Menards Inc. - Home Improvement
01.2023 - Current
Increased safety standards in the yard by conducting regular inspections and ensuring compliance with all regulations.
Supervised loading and unloading activities on-site to ensure accuracy in shipments while minimizing potential hazards.
Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
Developed contingency plans to handle unexpected situations such as inclement weather or sudden increase in workload.
Streamlined daily operations by introducing time-saving procedures that improved overall workflow efficiency.
Plumbing Department Manager
Menards Inc. - Home Improvement
03.2019 - 01.2023
Assisted customers with troubleshooting complex plumbing problems, providing expert advice that reduced callbacks and increased client satisfaction.
Increased customer satisfaction by addressing and resolving plumbing issues in a timely manner.
Mentored junior team members to help them develop their skills and advance their careers within the organization.
Introduced new plumbing technologies into the department''s arsenal of tools, increasing overall efficiency and quality of workmanship.
Established team priorities, maintained schedules and monitored performance.