Nathan Mendoza
Chicago,USA
Summary
Innovative Technical Expert known for high productivity and efficient task completion. Possess specialized skills in network security, software development, and system analysis. Excel in problem-solving, teamwork, and adaptability, ensuring seamless project execution and innovative solutions delivery.
Overview
5
5
years of professional experience
Work History
Technical Expert
Apple
Chicago, IL
06.2026 - Current
- Provided technical support for Apple products to enhance customer satisfaction.
- Conducted troubleshooting sessions to resolve customer issues efficiently and effectively.
- Collaborated with cross-functional teams to improve product functionality and user experience.
- Maintained knowledge of industry trends to provide informed recommendations to customers.
- Collaborated with team members to streamline repair processes and workflows.
- Repaired screens, batteries, and charging ports on various smartphone models.
- Conducted thorough inspections of devices to identify potential problems.
Tech Specialist
Apple
Orland Park, IL
01.2025 - 06.2026
- Provided technical support for Apple products and services to enhance customer satisfaction.
- Resolved complex technical issues through exceptional customer support and clear communication.
- Diagnosed hardware and software issues, ensuring timely resolutions for clients.
- Executed troubleshooting and diagnostics on company resources to maintain operational stability
- Assessed device issues, providing customers with a clear understanding of problems and solutions
- Maintained comprehensive documentation of technical processes to enhance knowledge sharing among team members.
- Multitasked customer interactions to minimize wait times and enhance service delivery
- Scheduled and managed appointments efficiently to support operational flow.
Sales Specialist
Apple
Orland Park, IL
09.2024 - 01.2025
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individual's needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Enhanced customer satisfaction through in-depth product knowledge and personalized recommendations.
- Provided first-rate service to all customers and potential customers.
Restaurant Manager
Portillos Restaurants Group
Summit, IL
06.2024 - 09.2024
- Oversaw daily operations, driving high standards of service and customer satisfaction.
- Developed and implemented staff training programs, enhancing team performance and fostering service excellence.
- Ensured compliance with health and safety regulations, resulting in a 100% score during health inspections.
- Managed inventory and procurement processes, resulting in a 15% reduction in food costs without compromising quality.
- Utilized POS systems to track sales trends and generate reports for informed decision-making.
- Trained new hires on restaurant policies, procedures, and culture, ensuring a consistent customer experience.
Shift Leader
Portillo's Restaurant Group
Summit, IL
04.2023 - 06.2024
- Managed daily shift operations, optimizing workflow and ensuring compliance with company standards.
- Trained and guided team members to improve performance and deliver high-quality service.
- Monitored team performance metrics and provided feedback to enhance productivity.
- Implemented inventory management practices, reducing waste by 20% and improving cost efficiency.
- Evaluated team performance metrics and offered constructive feedback to drive productivity.
Asphalt Laborer
Paving Zone Inc
Tinley Park, Illinois
06.2021 - 07.2022
- Assisted in preparing surfaces for asphalt application and ensured proper compaction.
- Applied tack coat between layers of hot mix asphalt during the paving process.
- Conducted quality checks on asphalt layers to maintain standards during projects.
- Used range of hands tools, power tools and construction equipment to spread gravel and asphalt.
- Loaded and unloaded materials, supporting the logistics of paving operations.
- Cleared debris and prepared work areas to enhance productivity and safety conditions.
- Worked with team to safely direct traffic around work site.
- Followed safety protocols to minimize risks on job sites and protect coworkers.
- Maintained tools and equipment, ensuring readiness for daily operations.
Education
High School Diploma -
Marie Skłodowska Curie Metropolitan High School
Chicago, USASkills
- Technical Documentation
- Troubleshooting
- Technical analysis
- User Experience
- Continuous Improvement
- Customer Support
- Schedule Management
- Team Development
- Multitasking
Timeline
Technical Expert
Apple
06.2026 - Current
Tech Specialist
Apple
01.2025 - 06.2026
Sales Specialist
Apple
09.2024 - 01.2025
Restaurant Manager
Portillos Restaurants Group
06.2024 - 09.2024
Shift Leader
Portillo's Restaurant Group
04.2023 - 06.2024
Asphalt Laborer
Paving Zone Inc
06.2021 - 07.2022
High School Diploma -
Marie Skłodowska Curie Metropolitan High School