Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Preslava Yankova

Des Plaines,Illinois

Summary

Experienced Technician with a strong background in hardware and software repair. Recognized for mentoring colleagues, collaborating effectively in team settings, and providing outstanding customer service. Committed to ongoing learning and professional development to deliver tailored solutions and ensure customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Expert

Apple
Skokie, Illinois
08.2022 - 04.2024
  • Proficiently repair the hardware and software of iOS devices
  • Serve as a mentor to colleagues, by fostering knowledge sharing and development
  • Collaborate effectively in team setting to achieve shared objectives
  • Provide exceptional customer service by addressing the needs of diverse customer groups
  • Presented tailored solutions to individuals and business customers, ensuring satisfaction
  • Actively contribute to refining and implementing solutions for improved practices
  • Strong interpersonal skills, as well as problem-solving abilities
  • Actively engaged in continuously learning to stay up-to-date and enhance skills.

Technical Specialist

Apple
Skokie, Illinois
08.2021 - 08.2022
  • Specialized in providing technical support and troubleshooting for Apple devices, particularly iOS
  • I utilized my expertise to diagnose and resolve hardware and software issues, ensuring seamless functionality for users
  • Additionally, I have been trained on Apple products and delivered technical training to enhance user knowledge and skills
  • Provided technical support and troubleshooting for Apple devices, including iOS
  • Diagnosed hardware and software issues on iOS devices
  • Documented basic-troubleshooting, case-notes and diagnostic results
  • Delivered technical training to users to enhance their knowledge and skills
  • Stayed up-to-date with the latest Apple products and technologies to provide accurate and timely support.

Sales Specialist

Apple
Skokie, Illinois
07.2019 - 08.2021
  • Surpassed sales targets as a Sales Specialist, meeting and exceeding expectations
  • Supported Education and Business customers by facilitating order placements
  • Managed service inquiries, payment processes, and order adjustments through thorough information gathering and evaluation
  • Exhibited excellent communication abilities both in person and via Apple Support chat and phone
  • Showcased extensive product knowledge, offering education to customers about Apple products, their advantages, and related services.

Education

Health Information Management -

University of Illinois Chicago
05.2024

Associate Degree in Arts -

Oakton Community College
08.2020

Skills

  • Leadership
  • Communication
  • Customer Service
  • Problem Solving
  • Technical Support
  • Troubleshooting
  • Technical Documentation
  • Teamwork and Collaboration
  • Customer Communication and Empathy
  • Attention to Detail

Certification

Technical Support Fundamentals - Google, April 2024

Programming Foundations with JavaScript, HTML and CSS, Duke University, April 2024

Introduction to Relational Database and SQL, Coursera, March 2023

Understanding Basic SQL Syntax, Coursera, March 2023

Languages

English
Native/ Bilingual
Bulgarian
Native/ Bilingual
Spanish
Limited

Timeline

Technical Expert

Apple
08.2022 - 04.2024

Technical Specialist

Apple
08.2021 - 08.2022

Sales Specialist

Apple
07.2019 - 08.2021

Health Information Management -

University of Illinois Chicago

Associate Degree in Arts -

Oakton Community College

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Preslava Yankova