Morgan Brown
Summerville,SC
Summary
College of Charleston graduate with a Bachelor's in International Studies, with an academic background in International Studies, Political Science, Microeconomics, and Macroeconomics. Leadership and conflict resolution experience in residence life and retail roles. International exposure through study abroad in Senegal.
Overview
4
4
years of professional experience
Work History
Technical Expert
Apple
Charleston, SC
12.2025 - Current
- Working with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
- Using extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team and across the store.
- Performing repairs on iPhone and other Apple products as required and make sure customers are educated about repair options and Apple products and services.
Technical Specialist
Apple
Charleston, SC
01.2025 - 12.2025
- Developed knowledge and stayed up to date on Apple products, services, and Genius Bar repair processes.
- Supported customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
- Troubleshooting, diagnosing, and resolving service concerns for Apple hardware and software.
- Provided excellent service to Apple customers by seeking to understand their needs, and identifying ownership opportunities.
Product Specialist
Apple
Charleston, SC
08.2024 - 01.2025
- Understood and stayed up to date on Apple’s products, services, and purchase options.
- Showcased features on Apple’s products by giving demos.
- Demonstrated Apple’s values of inclusion and diversity in daily activities.
- Provided customer service and support in other areas of the store.
Community Assistant
Asset Living
Charleston, SC
08.2023 - 07.2024
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Contacted and followed up with tenants on renewal notices.
- Developed marketing strategies aimed at increasing leasing activity within the community.
Resident Assistant
College of Charleston
Charleston , SC
08.2021 - 05.2023
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Collaborated with Resident Directors on programming initiatives for the residence hall.
- Encouraged participation from all residents in order to create a strong sense of community.
- Responded to emergency situations within the residence hall and facilitated roommate mediations as needed.
Education
Bachelor of Arts - International Studies with Concentration on Africa
College of Charleston
Charleston, SC05-2024
High School Diploma -
Summerville High School
Summerville, SC05-2020
Skills
- Effective communication
- Leadership
- Attention to detail
- Adaptability
- Conflict Resolution
- Upper Intermediate Spanish
- Beginner French
Timeline
Technical Expert
Apple
12.2025 - Current
Technical Specialist
Apple
01.2025 - 12.2025
Product Specialist
Apple
08.2024 - 01.2025
Community Assistant
Asset Living
08.2023 - 07.2024
Resident Assistant
College of Charleston
08.2021 - 05.2023
Bachelor of Arts - International Studies with Concentration on Africa
College of Charleston
High School Diploma -
Summerville High School