Nathan Milligan
Burleson,TX
Summary
Sales leader with a strong track record of driving revenue growth and enhancing customer satisfaction through effective team management. Skilled in strategic planning and communication, fostering cohesive teams that consistently exceed sales targets. Maintains lasting client relationships while adapting to evolving market conditions.
Overview
9
9
years of professional experience
Work History
Sales Manager
Harbor Freight Tools USA
07.2022 - 04.2024
- Led a strong, motivated staff to achieve and surpass sales goals and loyalty metrics.
- Hired, trained, and developed sales and logistics associates to enhance team capabilities and service quality.
- Handled customer relations issues to ensure quick resolution and maintain high client satisfaction.
- Ensured customers have an excellent experience ensuring cash handling policies are followed and cash office is secure.
- Conducted performance evaluations, providing feedback to improve individual and team effectiveness.
- Wrote schedules and approved time off requests.
- Monitored inventory levels to ensure stock availability and correct pricing.
- Managed safe operations of company equipment, including forklifts and hand trucks.
- Maintained a safe working environment that values and appreciates associates for their work.
Rural Route Driver
United States Postal Service
09.2021 - 12.2021
- Organized and delivered mail and packages efficiently to 300-700 addresses daily, ensuring timely service.
- Operated delivery vehicles to efficiently transport mail and packages within designated routes.
- Driving in a safe, responsible manner to ensure the safety of myself and others.
- Maintained accurate delivery records and complied with postal regulations to uphold service standards.
- Interacted professionally with customers to address inquiries and ensure satisfaction during deliveries.
- Handled cash transactions and processed payments for shipments at point of sale.
Delivery Driver
Ready Refresh Nestle Water
09.2020 - 03.2021
- Delivered and set up water coolers and dispensers, ensuring proper installation for customer satisfaction.
- Registered new customers in database, facilitating streamlined service and support.
- Lifted 50+ pounds according to safety standards, maintaining compliance and safety in operations.
- Driving the truck according to DOT safety standards.
- Filling out pre and post truck inspections according to DOT safety standards.
Store Manager
GameStop
04.2017 - 04.2020
- Analyzed sales data to inform strategic decisions, contributing to improved store performance.
- Coordinated promotional events, increasing foot traffic and driving sales revenue.
- Led daily operations, ensuring efficient workflow and exceptional customer service.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained compliance with health and safety regulations, ensuring a safe shopping environment.
- Mentored team members, enhancing collaboration and team performance.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Store Leader
GameStop
10.2015 - 04.2017
- Executed store manager duties during absences, maintaining operational continuity.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and product knowledge.
- Collaborated with upper management to implement store initiatives that supported corporate objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Contributed to execution of annual physical inventories, enhancing accuracy and efficiency throughout the process.
Education
High School Diploma -
Centennial High School
Burleson, TX06-2015
Associate of Arts - Liberal Arts and General Studies
Hill College
Hillsboro, TX05-2017
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH11-2025
Skills
- Sales campaign management
- Sales forecasting
- Customer relationship management
- Sales strategy development
- Team leadership and training
- Performance evaluation
- Problem solving
- Compliance adherence
- Effective communication
- Customer service excellence
- Conflict resolution
- Interpersonal relations
- Data analysis
- Cash handling operations
- Health and safety compliance
- Policy enforcement
- Equipment maintenance
Accomplishments
- Shortly after being promoted to Assistant Store Leader at GameStop, was able to help my store receive Prestige for our excellent customer service, then helped maintain it.
- As a Sales Manager at Harbor Freight Tools, I was able to higher and develop a new sales team in a failing store. This along with collaboration between other departments led to a complete turn around in sales numbers and a significant reduction in shrink.
- Involved in Hill College Leader Development Board to setup a city-wide clean-up for community.
- Awarded leadership academic Excellent Service award at Hill College.
- Dean's list 2016-2017 Hill College.
- Dean's list 2024-2025 SNHU
WORK HISTORY
01-2014
Timeline
Sales Manager
Harbor Freight Tools USA
07.2022 - 04.2024
Rural Route Driver
United States Postal Service
09.2021 - 12.2021
Delivery Driver
Ready Refresh Nestle Water
09.2020 - 03.2021
Store Manager
GameStop
04.2017 - 04.2020
Assistant Store Leader
GameStop
10.2015 - 04.2017
High School Diploma -
Centennial High School
Associate of Arts - Liberal Arts and General Studies
Hill College
Bachelor of Science - Business Administration
Southern New Hampshire University