Nathan Milne

OCEO Technical Lead · Deployment Engineer · SCM Administrator

• Delivered Tier 3 technical support to C-Suite and all 5,750 personnel, providing comprehensive support across all platforms, applications, and devices.
• Led technological expansion of Miami location from 20 to 300 employees, a 15x increase.
• Streamlined workflows by leading automated solutions for Exchange and Zoom administration, securely reducing manual errors and TTR.
• Increased administrative efficiency by 75% by developing a PowerShell module to streamline administration of content delivery and identity and access management.
• Improved data quality through comprehensive data cleansing initiatives, leading to enhanced reporting accuracy.
• Configured and deployed Mobile Device Management solution (Kandji) to securely integrate a MacBook fleet.
• Executed migration of firm media infrastructure (IIS), ensuring seamless content delivery with negligible downtime.

• Delivered Tier 3 technical support to all firm personnel, providing comprehensive support across all platforms, applications, and devices.
• Improved data quality through comprehensive data cleansing initiatives, leading to enhanced data analysis.
• Streamlined workflows by scripting user account and VM provisioning, deployment, and administration, reducing manual errors and routine tasks.
• Developed a custom inventory management application (PowerApp) that increased efficiency by 75% and improved stock accuracy by 15%.
• Increased operational efficiency (Splunk) by developing scheduled reports, enabling immediate identification of account events.