Nathan Minnick
Jacksonville,FL
Summary
Capable IT Tech experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
SPECTRUM
MIAMI, FL
06.2021 - 07.2024
- Provided technical assistance to customers through phone, email and chat support.
- Assisted customers with installation of new hardware and software applications.
- Resolved escalated customer service issues in a timely manner.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Served as first point of contact for incoming technical service calls and emails.
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access and account issues.
IT Technician
ADT
Atlanta, GA
03.2019 - 07.2021
- Resolved hardware issues including replacing parts as necessary.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Provided training sessions for end users on how to use various software programs.
- Performed system backups and restores as required.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Computer And Information Systems Security
DEVRY UNIVERSITY
NEW YORK06-2019
Skills
- Customer Service
- Software Installation
- Data Recovery
- Performance Testing
- Information Protection
- User Support
- Technical Support
- Hardware diagnostics
- Call Center Operations
- Application installations
- LAN/WAN
- Issue Troubleshooting
- Product Troubleshooting
Timeline
Technical Support Representative
SPECTRUM
06.2021 - 07.2024
IT Technician
ADT
03.2019 - 07.2021
Bachelor of Science - Computer And Information Systems Security
DEVRY UNIVERSITY
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