Nathan Mueller
Sterling Heights,MI
Summary
To obtain a full-time position in the information technology field and continue gaining new experience within your company. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
7
7
years of professional experience
Work History
Service Technician
Tech City Electronics
09.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Marketing, Sales, Service Technician
Microcenter Electronics
03.2022 - 06.2022
- Provided timely customer service
- Troubleshooted the customer's computers
- Used Putty and Astea software to diagnose problems
- Multitasking computer builds and several other diagnostics at once.
Problem Solver/Floor Associate
Amazon
10.2021 - 02.2022
- Monitoring and tracking packages
- Managing items, organizing, and disturbing items to the correct place
- Multitasking in many different tasks
- Fast learner for a fast-paced environment.
Cashier/Sales Representative
Top o' The Hill
08.2019 - 01.2020
- Working with customers to provide a good experience
- Open and closed the store while also cleaning and maintaining daily operations
- Answered phone calls regarding questions about the store.
Front of house catering
Movable Feast
06.2017 - 06.2019
- Bartending weddings
- Setting up events such as dinners at U of M
- Responsible for making sure the client had all items and things requested.
Education
Working on an Associate degree -
Jackson College
Jackson, MIIT classes -
Information Systems Education
LISD Tech, MISkills
- Team player
- People skills
- Good at troubleshooting problems
- Detail oriented
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Punctual and Reliable
- Flexible and Adaptable
- Documentation And Reporting
Timeline
Service Technician
Tech City Electronics
09.2023 - Current
Marketing, Sales, Service Technician
Microcenter Electronics
03.2022 - 06.2022
Problem Solver/Floor Associate
Amazon
10.2021 - 02.2022
Cashier/Sales Representative
Top o' The Hill
08.2019 - 01.2020
Front of house catering
Movable Feast
06.2017 - 06.2019
Working on an Associate degree -
Jackson College
IT classes -
Information Systems Education
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