NATHAN MYNES
Martinsburg
Summary
Detail-oriented FOIA Analyst with a proven track record in managing secure information systems, optimizing document workflows, and ensuring compliance within federal environments. Exceptional organizational skills and a strong commitment to accountability facilitate effective management of diverse tasks and priorities in fast-paced settings. Expertise in coordinating multi-step projects fosters collaborating with cross-functional teams while enhancing internal processes to align with federal standards. Proficient in utilizing case management and ticketing systems to efficiently process FOIA cases, ensuring proper procedure and thorough documentation throughout the workflow.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FBI RIDS IP Analyst
Cortek Inc.
10.2024 - Current
- Experienced in handling clinical, administrative, and personally identifiable information (PII) — ensuring lawful and ethical information disclosure consistent with federal regulations
- Identified potential risks in document disclosure, proactively partnering with leadership and FBI divisions to mitigate exposure while maintaining transparency
- Conducted risk assessments on complex or sensitive requests, implementing mitigation strategies in coordination with leadership and compliance teams
- Utilized Microsoft Office Suite (Excel, Outlook, Teams) to track and report performance metrics related to data requests and compliance. Demonstrated aptitude for quickly learning new systems and databases, such as FDPS and SENTINEL
- Handled complex caseloads of 40+ Freedom of Information Act (FOIA) requests simultaneously, using tracking tools and prioritization strategies to ensure timely and compliant processing
Merchandise Manager
Dollar Tree
01.2024 - 10.2024
- Managed product placement projects, strategically planning and executing merchandising plans to maximize sales and enhance customer experience
- Led inventory management projects, overseeing the ordering, receiving, and stocking processes to ensure optimal inventory levels and accuracy
- Resolved product quality and delivery issues by liaising with suppliers and implementing corrective actions.
- Enhanced customer satisfaction through well-executed merchandising projects, ensuring shelves were well-stocked and organized
- Ensured compliance with company policies, including pricing, promotions, and inventory control procedures
Club Manager
Planet Fitness
08.2023 - 12.2023
- Troubleshot account access issues for staff and members, resolving login, billing, and system errors or escalating to corporate IT support when necessary
- Managed employee onboarding and offboarding processes, including creating, updating, and deactivating staff system access and memberships
- Processed and tracked service requests and operational tasks using internal ticketing/work order systems, consistently meeting company timelines and service expectations
- Conducted regular audits of active memberships, staff access, and equipment to ensure accuracy and prevent unauthorized access or discrepancies
- Raised $1900 for Boys & Girls Club of America in one month, exceeding the goal by 280% and leading the district in contributions
Assistant Club Manager
Planet Fitness
10.2022 - 08.2023
- Monitored KPIs to ensure the club met revenue and profitability targets, displaying proficiency in financial analytical skills and cost control
- Provided support to customers, assisting with scheduling, payments collection, and resolving service-related issues
- Collaborated with Club Manager and senior leadership to devise and execute operational strategies for club performance and member retention, showcasing strong team collaboration skills
Member Service Representative
Planet Fitness
08.2021 - 10.2022
- Participated with team to implement process enhancements, refining operations and boosting efficiency
- Contributed insights during team meetings to foster innovation and improve customer service delivery standards
- Implemented a streamlined registration process, reducing average sign-up time by 10%, resulting in higher member satisfaction scores
Education
BS - Business Administration (Project Management)
Strayer University
Washington, DC01-2023
Certified Associate of Project Management - undefined
Project Management Institute, PMI
01-2023
Skills
- Project Coordination
- Strategic Planning
- Process Improvement
- Resource Management
- Stakeholder Communication
- Risk Assessment & Mitigation
- Data Confidentiality and Integrity Management
- MS Office
- Documentation & Reporting
Certification
Active Security Clearance: Top Secret - May 2024-Present
Timeline
FBI RIDS IP Analyst
Cortek Inc.
10.2024 - Current
Merchandise Manager
Dollar Tree
01.2024 - 10.2024
Club Manager
Planet Fitness
08.2023 - 12.2023
Assistant Club Manager
Planet Fitness
10.2022 - 08.2023
Member Service Representative
Planet Fitness
08.2021 - 10.2022
Certified Associate of Project Management - undefined
Project Management Institute, PMI
BS - Business Administration (Project Management)
Strayer University