Nathan Picago
West Bend,WI
Summary
Experienced Maintenance Field Service Engineer with a decade of experience, specializing in equipment repairs, installation, troubleshooting and customer service management. Demonstrated expertise in preventive maintenance, system diagnostics, and repairing of complex systems and equipment. Skilled in both technical assistance and service documentation, ensuring optimal equipment performance and reliability leading to enhanced customer satisfaction and equipment performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Maintenance Field Service Engineer
Morris Midwest
07.2015 - 01.2025
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Education
Continuing Education - Mechanical Maintenance Multus Training
York Technical College
Rock Hill, SC06-2017
Skills
- Equipment installation
- Troubleshooting and repair
- On-site support
- Service documentation
- System diagnostics
- Customer service management
- Performance testing
- Preventive Maintenance
- Instrumentation calibration
Certification
- OSHA Certified
- Mechanical maintenance Multus training
- Forklift Certification
- First Aid Certification
Timeline
Maintenance Field Service Engineer
Morris Midwest
07.2015 - 01.2025
Continuing Education - Mechanical Maintenance Multus Training
York Technical College
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