Nathan Pitts
Parker,CO
Summary
Hands-on experience in network engineering through an internship at ANM, where I assisted with configuring routers, switches, and supported enterprise-level network solutions. Worked at Home Depot in a fast-paced retail environment, developing strong problem-solving, customer service, and teamwork skills. Proven ability to adapt quickly, communicate effectively, and apply technical knowledge in real-world settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Network Engineer Intern
Advanced Network Management Inc
2025.06 - 2025.08
- Assisted with the configuration and deployment of Cisco Catalyst 9300 switches for Front Range Community College in Westminster, CO, and successfully integrated the switches into Cisco's Meraki Dashboard.
- Completed hands-on hardware prep, including rack mounting, fiber cable tagging, and VLAN configuration via Cisco Meraki Dashboard.
- Performed Wi-Fi surveys using Ekahau to map signal strength and access point coverage in multi-floor buildings (Denver Public Library, Empower, etc.)
- Executed independent site prep for switch replacements at Front Range Community College, ensuring readiness for cutover.
- Assisted with both firmware upgrades and downgrades on Cisco Catalyst 9300 switches in preparation for deployment at Denver International Airport.
Customer Service Desk Associate
Home Depot
2024.04 - 2025.04
- Assisted customers with returns, exchanges, and product inquiries, ensuring a smooth and respectful resolution process.
- Managed online orders and special pickups, coordinating with departments to fulfill customer needs efficiently.
- Handled cash register transactions, processed payments, and maintained accuracy in financial exchanges.
- Provided product knowledge and support, helping customers find solutions and leaving them with a positive store experience.
Education
Bachelor of Science - Information Networking & Telecommunications
Fort Hays State University
Hays, KS2026-05
Skills
- Network Troubleshooting
- Customer Service
- MacOS
- Windows OS
- VLANs
- VOIP
- DHCPv4 and DHCPv6
- Routing Protocols (OSPF,EIGRP,BGP)
- NAT
- ACL
- PagP/LACP
Certification
- Cisco Certified Network Associate (CCNA)
- SOC Essentials (SCE)
Timeline
Network Engineer Intern
Advanced Network Management Inc
2025.06 - 2025.08
Customer Service Desk Associate
Home Depot
2024.04 - 2025.04
Bachelor of Science - Information Networking & Telecommunications
Fort Hays State University